Customer Success Manager - DACH Region.

<h3>Company Description</h3><p><strong>Summary</strong></p><p>Assent is the leading solution for supply chain sustainability tailored for the world’s top-tier, sustainability-driven manufacturers. Hidden risks riddle supply chains, many of which weren't built with sustainability in mind. That's where we step in. With insights from experts, Assent is the tool manufacturers trust for comprehensive sustainability.</p><p>We've grown from $5 million to $85 million ARR in just six years. With our recent $350 million funding led by Vista Equity Partners, we're poised for even greater expansion and are on the lookout for outstanding team members.</p><p>Being a Certified B Corporation, we don't just advocate for sustainability – we live it. This certification underscores our commitment to environmental, social, and governance excellence. At Assent, your work will directly amplify transparency, sustainability, and fair practices worldwide.</p><p><strong>Hybrid Work Model</strong></p><p>At Assent, we proudly embrace a remote-first work model, valuing the flexibility and autonomy it provides our team. We also acknowledge the intangible benefits of occasional in-person workdays. For team members situated within 50 kms/31 miles of our five global offices in Ottawa, Eldoret, Penang, Columbus, and Amsterdam, you can expect to come into the office one day a week. Similarly, those near our co-working spaces in Nairobi and Toronto are encouraged to work onsite once a month.</p><p> </p><h3>Job Description</h3><p>Customer Success Managers (CSMs) are part of an experienced team of compliance and SaaS business application specialists. In this role, you will establish productive and trusted relationships with our customers and through your support and guidance, help ensure that their compliance programs are successful. </p><ul><li>Develops lasting relationships and guides clients as a trusted advisor through entirety of the customer lifecycle journey;</li><li>Actively manages the client relationship and the lifetime value of each assigned account by helping clients realize the economic value of their subscriptions in order to preserve and grow revenue;</li><li>Manages an assigned book of business, and responsible for the overall Customer Health and associated performance metrics. </li><li>Involved in high level strategic planning with Assent’s customers, leading Executive Business Reviews;</li><li>Oversees the initial launch, including engagement with Assent's Professional Services team to understand client goals and ensure quality of product configuration during implementation;</li><li>Supports the Sales team with the ongoing renewal management of owned accounts to enable Assent to meet renewal targets;</li><li>Takes on special projects to improve CS management processes;</li><li>Works with Product Management to identify and drive improvements in product offerings, processes, systems and tools;</li><li>Identifies risk, upsell and cross-sell opportunities and works with internal and external stakeholders to present solutions;</li><li>Grow Clients’ depth of understanding by providing or facilitating training and/or mentoring on new and existing features;</li></ul><h3>Qualifications</h3><p><strong>Join us if:</strong></p><ul><li>Native-level proficiency in the German language, with exceptional written and verbal communication skills. Fluency in German is essential to effectively support and engage with clients predominantly in our DACH market.</li><li>3+ years of SaaS account management/customer success experience -  or equivalent industry experience.</li><li>Proficient in delivering clear and compelling business reviews and presentations, with the ability to confidently engage and communicate complex information to executive-level audiences.</li><li>Proven success in growing existing accounts and relationships</li><li>Ability to travel within North America and Europe for client on-sites</li><li>Excellent interpersonal skills - able to build and scale stable relationships both internally and externally</li><li>You are open to feedback, always striving to self-improve, and are coachable</li></ul><h3>Additional Information</h3><p>Assent Europe is Headquartered in Amsterdam, The Netherlands. This position allows for remote working from anywhere within Germany the UK and the Netherlands.  </p><p>At Assent, we are uniquely positioned to make meaningful, impactful changes in the world around us. If you believe in doing work that matters, we want you to join our team.</p><p><strong>Life at Assent </strong></p><ul><li><strong>Wellness: </strong>We believe that you and your family’s well being is important. As a result, we offer vacation time that increases with tenure, comprehensive benefits packages (details vary by country), life leave days and more.</li><li><strong>Financial Benefits:</strong> It’s not all about the money – well, it’s a little about the money. We understand that financial health is important and we offer a competitive ba