Customer Service Administrator

<p>About Teleflex Incorporated </p> <p>Teleflex is a global provider of clinically effective medical technologies designed to improve the health and quality of people’s lives. We apply purpose driven innovation – a relentless pursuit of identifying unmet clinical needs – to benefit patients and healthcare providers. Our portfolio is diverse, with solutions in the fields of vascular and interventional access, interventional cardiology, surgical, anesthesia, cardiac care, interventional urology, urology, emergency medicine and respiratory care. Teleflex employees worldwide are united in the understanding that what we do every day makes a difference. For more information, please visit teleflex.com. </p> <h2>Position Summary</h2> <p>To support transaction processing for Customer Service, focused primarily on customer order entry.</p> <p>#LI-SC1</p> <h2>Principal Responsibilities</h2> <p>•    Work as part of a multi-disciplinary team, ensuring all orders received via telephone, fax, etc., are processed accurately and promptly upon receipt <br/> •    Order entry <br/> •    Returns: ensure that returns are processed in a timely manner <br/> •    Credit and debit memo processing <br/> •    Delivery processing <br/> •    Invoice processing <br/> •    Price review <br/> •    General data entry activities relating to the order to cash process</p> <h2>Education / Experience Requirements</h2> <p>•    Language skills - fluent English and Spanish/Portuguese are an advantage<br/> •    1-2 years’ experience working in a fast-paced customer service department, preferably within a multi-national environment<br/> •    Accurate with strong attention to detail and good time management skills<br/> •    Ability to work to tight deadlines in a fast-paced department <br/> •    Flexibility and willingness to work outside of regular hours if required<br/> •    Good computer skills; Knowledge of Microsoft Office tools and SAP an advantage  <br/> •    Ability to work well under pressure in a target-driven environment</p> <h2>Specialized Skills / Other Requirements</h2> <p>Key Relationships / Interfaces</p> <p>•    Customer support both internal and external<br/> •    Sales and marketing<br/> •    Warehouse<br/> •    Customer Service management<br/> •    Demand Planning team<br/> •    EMEA HQ Support functions (QA/RA, HR, IT, Finance, Planning)<br/> •    External service providers</p> <p>Behaviours/Values</p> <p>•    Self-driven and ability to work independently and/or as a team player<br/> •    Approachable and enthusiastic. Flexible and adaptable<br/> •    Good organisational skills with cultural awareness and sensitivity<br/> •    Good judgement and problem-solving ability and is capable of understanding the impact of decision-making on both Teleflex Medical and its customers<br/> •    Strong collaboration and influencing skills – both internally and externally<br/> •    Excellent communication skills – both written and verbal<br/> •    Goal orientated for customer and business objectives<br/> •    Coaching/mentoring skills</p> <p><br/> Note: As with all positions, due to the dynamic nature of Teleflex Medical business, key responsibilities will evolve and change over time.</p> <p>Teleflex is an equal opportunity employer.  Applicants will be considered without regard to age, gender, race, nationality, ethnicity, civil status, family status, sexual orientation, disability, religion and/or membership of the traveller community.   <br/> If you require accommodation and support to apply for a position, please contact us at talent.emea@teleflex.com.<br/> Diversity fosters innovative thinking and entrepreneurship and that’s what we are about at Teleflex. We trust and value our people and their diversity and we make it fun to work here. We are on a journey to ensure our workplaces mirror the patients we serve and the communities we operate in. Our approach is simple, we embrace everyone and want them to feel they belong here. We are building a culture where all employees can bring their best and unique selves to work. If that appeals to you, we would love to hear from you. Come join a company where diversity is sought out and inclusivity is how we progress.  <br/>  </p>