Customer Service Coordinator Germany

<p>About Teleflex Incorporated </p> <p>Teleflex is a global provider of clinically effective medical technologies designed to improve the health and quality of people’s lives. We apply purpose driven innovation – a relentless pursuit of identifying unmet clinical needs – to benefit patients and healthcare providers. Our portfolio is diverse, with solutions in the fields of vascular and interventional access, interventional cardiology, surgical, anesthesia, cardiac care, interventional urology, urology, emergency medicine and respiratory care. Teleflex employees worldwide are united in the understanding that what we do every day makes a difference. For more information, please visit teleflex.com. </p> <h2>Position Summary</h2> <p>To manage the day-to-day Customer Service activities including the process of orders.</p> <p>#LI-SC1</p> <h2>Principal Responsibilities</h2> <p>•    Call handling<br/> •    Query and complaint management<br/> •    Liaison with warehouse / monitor delivery performance<br/> •    Backorder management<br/> •    Sales support<br/> •    Liaison with Accounts Receivable<br/> •    Price management and control<br/> •    Customer master data maintenance<br/> •    Recall support<br/> •    Ensure customer orders are processed on time and accurately. <br/> •    Ensure customer calls are handled in a timely and professional manner. <br/> •    Manage customer and sales team queries. Ensure all queries are responded to in an accurate, timely, and professional manner. <br/> •    Provide product availability, stock information, and delivery information to customers and sales in an accurate and <br/> •    timely manner. <br/> •    Ensure all returns, credits, and debits are processed on time and in line with existing procedures. <br/> •    Support pricing queries and the invoicing process as needed.</p> <h2>Education / Experience Requirements</h2> <p>•    Fluency in German and English<br/> •    2-3 years of Customer Service experience<br/> •    Relevant 3rd-level qualification<br/> •    High level of accuracy<br/> •    Strong attention to detail<br/> •    Good computer skills; knowledge of Microsoft Office tools and SAP an advantage<br/> •    Excellent communication skills<br/> •    Professional telephone manner<br/> •    Strong service orientation<br/> •    Ability to build strong relationships with customers and internal colleagues<br/> •    Self-Starter / ‘Can Do’ approach<br/> •    Time management &amp; organisational skills<br/> •    Goal orientated</p> <h2>Specialized Skills / Other Requirements</h2> <p>Key Relationships / Interfaces</p> <p>•    Demand Planning team<br/> •    Warehouse<br/> •    Sales and marketing organization<br/> •    Customers both internal and external<br/> •    EMEA HQ Support functions (HR, IT, Legal, Customer Service)<br/> •    QA/RA dept.<br/> •    Account department<br/> •    External service providers</p> <p>Behaviours/Values</p> <p>•    Approachable and enthusiastic <br/> •    Flexible and adaptable<br/> •    Engaging and relating<br/> •    Able to work on own initiative and as a team player<br/> •    Good organizational skills with cultural awareness and sensitivity<br/> •    Good judgment and problem-solving ability &amp; is capable of understanding the impact of decision-making </p> <p><br/> Note: As with all positions, due to the dynamic nature of Teleflex Medical business, key responsibilities will evolve and change over time.</p> <p>Teleflex is an equal opportunity employer.  Applicants will be considered without regard to age, gender, race, nationality, ethnicity, civil status, family status, sexual orientation, disability, religion and/or membership of the traveller community.   <br/> If you require accommodation and support to apply for a position, please contact us at talent.emea@teleflex.com.<br/> Diversity fosters innovative thinking and entrepreneurship and that’s what we are about at Teleflex. We trust and value our people and their diversity and we make it fun to work here. We are on a journey to ensure our workplaces mirror the patients we serve and the communities we operate in. Our approach is simple, we embrace everyone and want them to feel they belong here. We are building a culture where all employees can bring their best and unique selves to work. If that appeals to you, we would love to hear from you. Come join a company where diversity is sought out and inclusivity is how we progress.  <br/>  </p>