Sr. Analyst, eCommerce

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

The Sr. Analyst, eCommerce is responsible for continuous analysis of eCommerce funnel health and channel performance. In this role, the individual will be responsible for leveraging various platform reporting to identify key friction points and opportunities for improvement in delivering eCommerce Sales Channel targets. This individual will work cross-functionally across the eCommerce team to assess impact of key launches and has in-depth experience in generating and reading out on performance analyses. Adobe Analytics experience is required.

Job Description

Core Responsibilities

• Establish eCommerce sales funnel health reporting to identify performance abnormalities, and/or improvements

• Creation of alerts within tooling to provide proactive notification pertaining to areas of focus across channel performance

• Keep track of current initiatives and feature launches to effectively assess impact on broader performance

• Manage day to day analysis of site funnel from traffic through conversion across all product portfolios

• Proactively develop reports on funnel analysis and insights, identifying opportunities for improvement and optimization

• Self-Starter with a curious mindset. Comfortable with identifying creative approaches to analyze data

• Ability to pivot frequently and often, and specifically able to navigate tight timelines for delivery

• Establishes reporting and dashboard requirements to measure performance of upcoming feature releases

• Consistent exercise of independent judgment and discretion in matters of significance.

• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.

• Other duties and responsibilities as assigned

Qualifications:

• 5 years relevant experience, preferably in eCommerce

• Advanced experience in Adobe Analytics is required

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.

• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

• Win as a team make big things happen by working together and being open to new ideas.

• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

• Drive results and growth.

• Respect and promote inclusion & diversity.

• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Customer Experience (CX), Customer Feedback, Management Reporting

Compensation

National Pay Range: $56,661.64 USD-$132,800.72 USD

Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.    Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.  Additionally, Comcast provides best-in-class Benefits to eligible employees.  We believe that benefits should connect yo