Sr. Manager, Site Reliability Engineering (Hybrid - Seattle, WA)

Job Description

We’re looking for a strategic and hands-on Sr. Manager of Site Reliability Engineering to lead reliability at scale for one of retail’s most complex engineering platforms. You’ll lead a team of talented engineers serving ~2,500 internal developer customers, championing automation and operational excellence to ensure our platform infrastructure enables engineering velocity and business innovation. 

A day in the life...

• Lead & Inspire - Build and mentor a high-performing SRE team that takes pride in platform ownership. Foster a culture of growth, initiative, and continuous improvement. 

• Drive Reliability - Own the availability and performance of critical services through proactive monitoring, disciplined incident response, and thorough root cause analysis — catching problems before developers ever feel them. 

• Automate Everything - Drive meaningful reduction of manual toil through automation across deployment, recovery, and scaling processes — freeing your team to focus on higher-impact work. 
• Champion AI-Augmented Operations - Lead adoption of AI tooling across SRE workflows including automated incident triage, anomaly detection, and AI-assisted on-call response. Partner with the AI & ML Enablement team to build intelligent operational capabilities that give us a meaningful edge.

• Monitor & Observe - Define and execute observability strategies across our stack using OpenTelemetry, CloudWatch, Amazon Timestream, Splunk, and other tools — building the telemetry foundation to detect and resolve issues before they impact developers. 

• Collaborate & Align - Build strong partnerships across engineering, product, and operations — translating reliability goals into business priorities and vice versa. 

• Plan for Scale - Lead capacity planning and performance tuning for services running on our multi-cloud Kubernetes platform spanning AWS EKS and GCP GKE, with HPA/VPA/KEDA autoscaling across clusters. 

• Measure & Improve - Establish and track SLOs, SLAs, and error budgets. Use them to drive continuous improvement in system reliability and team efficiency, and report progress regularly to executive leadership.

You own this if you have...

• Experience - 5+ years in SRE, DevOps, or infrastructure engineering, with 4+ years in a leadership role, ideally managing multi-team or platform engineering organizations. 

• Technical Depth - Strong expertise in cloud platforms (AWS and GCP), container orchestration (Kubernetes, EKS), and CI/CD pipelines including supply chain security (container signing, SBOM, OPA policy validation). 

• Programming Skills - Proficiency in Python, Go, or Java. 

• Tool Mastery - Hands-on experience with OpenTelemetry, CloudWatch, Amazon Timestream, Splunk, Kubernetes, Kafka

• Problem Solver - Strong analytical skills and a genuine passion for root cause analysis and continuous improvement. 

• Communicator - A clear, concise, and collaborative communicator who can translate technical complexity for executive audiences and work hands-on with engineers. 

• Education - bachelor’s degree in computer science, Engineering, or equivalent experience. 

• Preferred - Experience with large-scale distributed systems in a multi-cloud environment (AWS and GCP). Experience with AI-assisted SRE operations: incident triage, anomaly detection, or AI-augmented on-call tooling. Familiarity with developer platform SRE: internal developer platforms (IDPs), platform reliability metrics, and developer experience measurement. Cloud certifications (e.g., AWS Solutions Architect, Google Cloud Professional Engineer).

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away

• Life Insurance and Disability

• Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, C