Sr. Estate Insurance Marketing Associate (LLQP preferred)

Application Deadline:

11/20/2024

Address:

885 West Georgia Street

Job Family Group:

Wealth Sales & Service

Under the direction of the Operations Manager, this role is responsible for supporting the Estate & Insurance Advisor (EIA) with the goal of growing overall insurance sales. BMO Estate Insurance Advisory Services (EIASI) provides high net worth clients with comprehensive insurance-based solutions to assist clients in building, preserving, and creating wealth through various tax advantaged strategies. Our insurance solutions are offered utilizing insurance products manufactured by leading third-party insurance carriers. The Senior Estate Insurance Marketing Associate is responsible for professionally and efficiently responding competently to inquiries or referring clients to appropriate staff as needed.

Working in a fast paced, ever-changing environment, they work comfortably with colleagues, other business units and external vendors; demonstrating the ability to cooperate and influence as they take on various projects and delivering to tight deadlines.

Administrative Support

• Provide a full range of administrative functions to support the achievement of disability and insurance sales by the Estate & Insurance Advisor
• Review all life insurance applications, change forms or other documents for completeness and accuracy
• Complete underwriting follow-ups with clients, business partners and insurance carriers during the underwriting process
• Respond to client inquiries or direct to the appropriate staff member
• Assist the EIA in the preparation and maintenance of client documentation
• Help to manage calendar of EIA and book client meetings
• Prepare insurance illustrations using life insurance company software
• Assist the EIA with marketing initiatives and other miscellaneous tasks to support and to drive additional business growth
• Contact internal departments to resolve any client issue or process issue to ensure smooth operations

Business Delivery and Operational Effectiveness

• Support the EIA’s sales objectives by delivering high quality service to clients and business partners
• Plan and organize seminars, lunch and learns and workshops for clients and business partners
• Identify gaps, issues and best practices through monitoring of sales and service performance targets against plans
• Identify revenue generating opportunities to cross-sell and up-sell including term renewals, replacements and conversions and living benefit solutions
• Oversight of the EIASI inforce block of business for the respective team, with a focus on high-risk policies to ensure client objectives/needs continue to be met
• Contribute to the EIA business objectives by building and maintaining relationships with clients and ensure client needs are met or exceeded by resolving issues/requests in a timely and effective manner
• Maintain files and generate production reports, as needed
• Maintain awareness of insurance products, initiatives and developments in the industry and inforce services offered by external providers
• Contribute to the EIA’s business objectives by ensuring that the book of business is continuously developing
• Ensure client needs are met or exceeded by resolving issues/requests in a timely and effective manner
• Excellent verbal and written communication skills, as evidenced by providing an outstanding level of customer service to clients, carriers, and producers alike
• Project a professional and consistent image by adhering to organization’s brand, corporate identity and Standards

Risk Management & Controls

• Ensure proper adherence to all aspects of First Principles Our Code of Conduct and Ethics and Compliance Regulations
• Follow security and safeguarding procedures and apply appropriate due diligence for the prevention of loss due to fraud, counterfeiting, money laundering or defalcation in accordance with Bank policy

KNOWLEDGE:

• High energy and highly motivated, self-starter, results-oriented individual with a commitment to providing an exceptional level of service
• Advanced knowledge of administrative process and procedures as outlined in BMO EIASI Policies
• Ideal candidate must have a strong insurance industry background and in- depth working knowledge of insurance products, sales concepts and inforce policy service strategies
• Strong understanding of provincial regulatory requirements for policy management
• Knowledge of Trust and Estate services, as well as Financial/Retirement planning is an asset
• Proficient in the use of