Technical Product Manager - Video Streaming

About Alarm.com

Alarm.com (Nasdaq: ALRM) is the leading platform for intelligently connected property. Millions of customers rely on our technology for security, video, energy management, and smart automation. Our video platform processes billions of clips, powers real-time live streaming for homes and businesses, and integrates with camera hardware across multiple ecosystems, from consumer doorbells to commercial surveillance systems.

The Role

Alarm.com’s video streaming infrastructure delivers real-time video to millions of users every day. We’re looking for a technically deep product manager to own the performance, reliability, and evolution of that infrastructure.

You will define streaming quality targets (connection success rates, load times, proxy fallback rates, cloud costs) and own the roadmap for improving them. You will work directly with backend, firmware, frontend, and QA engineers to ship those improvements. Day to day, that means reading WebRTC session logs, analyzing codec tradeoffs, benchmarking stream load times, and making prioritization calls between programs like adaptive bitrate streaming and connection reliability.

This role is a strong fit for software engineers ready to move into product, or for product managers who want to go deeper technically rather than broader organizationally.

What You’ll Own

• Streaming quality and performance. Define and track metrics across millions of daily video sessions. Build dashboards. When metrics degrade, drive root cause analysis and resolution.
• Streaming technology roadmap. Own the product direction for connection protocols (WebRTC, RTSP), proxy infrastructure, adaptive bitrate streaming, and audio/video codec modernization (AAC-LC, Opus). You decide what we build next and why.
• Cloud infrastructure and cost optimization. Partner with engineering on cloud migration programs (Kubernetes, microservices). Own Azure cost tracking and drive initiatives that reduce spend.
• Third-party video integrations. Lead cross-company integration programs with acquired subsidiaries and technology partners. Own the vendor relationships, scope, and delivery.
• Camera firmware operations. Coordinate firmware update rollouts across the device fleet. Ensure updates ship safely and on schedule.
• Cross-team program delivery. Many programs here span 4+ engineering teams. You own the dependencies, risks, and communication. Engineering owns the code; you own the outcome.

What We’re Looking For
We care more about what you can do than how many years you’ve been doing it.

• Real technical depth in video or media systems. You can explain how a WebRTC session is established, what a TURN relay does, why transcoding is expensive, or how an SDP offer/answer exchange works. You’ve worked with streaming protocols, codecs, or media pipelines, whether as an engineer or as a PM who went deep.
• Data-driven decision making. You’ve built or owned performance dashboards. You make product decisions based on p50/p95 latency data, error rates, and cost-per-stream.
• Ability to read code and architecture diagrams. You don’t need to write production code, but you need to understand a system design doc, follow a code review, or read a log file to figure out what went wrong.
• Experience managing complex, cross-functional programs. Multiple teams, competing priorities, shifting timelines. You know how to keep things moving without becoming a bottleneck.
• Clear communication. You can explain infrastructure complexity in plain language for leadership, and translate business priorities into technical requirements for engineers.

Bonus Points

• Experience in IoT, security/surveillance, or connected device ecosystems
• Background as a software engineer, SRE, or platform engineer before moving to product
• Familiarity with media server frameworks (Janus, Location) or real-time media processing
• Experience with cloud cost management (Azure, AWS)
• Experience managing vendor/partner technical integrations

WHY WORK FOR ALARM.COM?

• Collaborate with outstanding people: We hire only the best. Our standards are high and our employees enjoy working alongside other high achievers.
• Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the Alarm.com team!
• Gain well rounded experience: Alarm.com offers a diverse and dynamic environment where you