Sr. Technical Support Specialist - Network Services

Location: Augusta,Maine,United States

OFFICE OF INFORMATION TECHNOLOGY - MAINE IT

NETWORK SERVICES TEAM

Opening Date: July 1, 2025

Closing Date:  July 16, 2025

Job Class Code: 0871
Grade: 29
Salary: $71,616.48 - $100,535.76/Annually (includes 15% recruitment & retention stipend and eligible for an additional annual 5% training bonus)
Position Number: 136000150

OVERVIEW:

The Department of Administrative and Financial Services (DAFS) Office of Information Technology (OIT) provides information technology support to over 13,000 employees through a wide variety of program areas for the State of Maine. OIT oversees large scale enterprise applications that support the critical and diverse business needs of the State of Maine and its agencies.

ABOUT THE JOB DETAILS:                                                                                         

The Office of Information Technology is seeking a senior technical professional who is highly proficient in Cisco LAN/WAN networking with further experience in a Cisco software defined network.  The selected individual will join as a contributing team member with other network experts and will assist in engineering, installing, and maintaining State of Maine’s enterprise networks.   

Technical duties include:

• Monitoring and reacting to network alerts and security flags
• Engineer, maintain, troubleshoot all aspects of Cisco wired and wireless networks
• Engineering Data Center, WLAN, WAN, MAN and LAN topology designs.
• Overseeing network performance through monitoring through Cisco Stealthwatch and DNA Center
• Handle work such as generating, installing, enhancing, diagnosing, correcting, and maintaining network operations and related systems software for an enterprise-level network.
• Provide supervisory and leadership skills and establish development opportunities for technical personnel as well as provide administrative and vendor support.
• Provide key technical knowledge and offer suggestions to other team players and senior IT advice to our leaders to inform best practices and decision-making.
• Lead technical teams to achieve network solutions for a wide variety of customer needs.

To be successful the selected candidate, you must be highly trained and experienced in Cisco routing, switching and management systems, be able to solve complex network issues, provide sound judgement and analysis, and offer viable solutions.  This role requires an understand of networking performance management/capacity planning, hardware and software configurations, integrations, and all facets of implementation.

Work is performed under limited supervision.  This position is in Augusta.  The Network Services Group requires 24x7 hardware support.  This requires the position to be on-call in a rotation format.

WHAT WILL YOU DO?

• Have fun and work with an outstanding team of IT professionals – you will share knowledge and you will learn about the most complex IT systems in the state of Maine.
• Solve problems and use your skills to contribute directly to solutions that make a difference.
• Engage on project and work with IT program needs that require Cisco wired and wireless capabilities.
• Perform a full range of system administration functions from design, acquire, configure, install, monitor, and maintain Cisco routed networks and switch fabric as well as Cisco Identity Service Engine (ISE), DNA Center and Stealthwatch.
• Share technical knowledge about Cisco switches and routers and other data communication software and hardware. This includes data center hardware and software.
• Develop complex reports and provide solutions to current network slowness or crashes.
• Develop and maintain configuration standards, documentation of network devices, including servicing and upgrading of equipment. 
• Create and maintain overall network topologies and makes appropriate changes when design changes.

WHAT WE NEED FROM YOU:

We need a candidate who can deliver and contribute as a positive team player, a person who understands system associated security risks, and ca