Configuration Specialist/ Technical Support – Health and Benefits team

Company:

Mercer

Description:

We are seeking a talented individual to join our Health and Benefits team at Mercer. This role will be based in Lisbon. This is a hybrid role that has a requirement of working at least three days a week in the office.

Mercer Benefits is a world leader in workplace health and benefits. The Mercer Health and Benefits team provides broking, consulting and technology support to build the right benefits strategy for businesses and its employees.

You will be joining a successful team that supports companies assess, develop and deploy strategies, programs and initiatives to improve the health and wellness of their employees.

You will be working closely with different areas of the Marsh McLennan Group to deliver a range of solutions, deliver a high quality service to our clients and plan participants; and get to know different clients and realities within the portuguese market.

We will count on you to:

• Contact with clients and liaise with different Mercer teams (operations and consulting) to facilitate the setup processes of our benefits management platform;
• Update and revise contents on our internal benefits platform;
• Do some configurations on our own web application;
• App support to our client's internal teams;
• Contribute on the maintenance of our platform.

What you need to have:

• Previous experience in technical support, helpdesk, or similar roles;
• Intermediate (B2) English level;
• Good knowledge of Microsoft tools, PowerPoint and particularly Excel;
• Excellent interpersonal skills;
• Strong oral and written communication skills;
• Ability to prioritize and handle multiple tasks in a demanding work environment;
• Strong critical thinking and analytical problem-solving skills;
• Tech driven spirit.

What makes you stand out?

• Prepared to work on a fast pacing business;
• Learning oriented and strong adaptability skills;
• Growth mindset and out of the box thinking.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.