Strategic Initiatives Sr. Manager

Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.

Role Summary

The Senior Business Operations Associate is a high-impact individual contributor responsible for driving operational improvement across Field Operations’ most critical strategic initiatives. This role partners closely with Field leaders, strategy, revenue, and cross-functional teams to diagnose complex problems, identify root causes, and design and execute practical solutions that improve performance at scale.

This role is ideal for a candidate with a consulting, analytics, or strategy background who wants to move beyond recommendations and own real-world implementation in a fast-moving, field-based environment.

Key Responsibilities

1. Strategic Problem Solving & Initiative Support

• Partner with Field Ops leadership to support the highest-priority strategic initiatives across the organization.
• Break down complex, ambiguous problems into clear problem statements, hypotheses, and work plans.
• Structure analyses to evaluate operational effectiveness across areas such as:
• Field productivity and efficiency
• Production performance and conversion
• Program execution and adoption
• Customer experience and quality outcomes
• Support initiatives spanning multiple domains, including Field Service efficiency, VHE performance, new programs, and operational pilots.

2. Data Analysis & Root Cause Diagnosis

• Conduct deep quantitative and qualitative analysis to understand performance drivers and gaps.
• Identify root causes behind underperformance or variance, moving beyond surface-level symptoms.
• Build clear, defensible insights using data, field context, and stakeholder input.
• Translate findings into practical recommendations grounded in how the Field actually operates.

3. Strategy Development & Solution Design

• Develop improvement strategies, operating models, or intervention plans to address identified gaps.
• Design pilots or experiments to test proposed solutions before scaling.
• Partner with cross-functional teams (Technology, Enablement, Scheduling, Finance, Revenue) to shape solutions that are operationally feasible and scalable.
• Ensure strategies are clearly defined, measurable, and aligned with Field execution realities.

4. Execution Support & Change Enablement

• Support implementation of approved initiatives by coordinating stakeholders, tracking progress, and removing blockers.
• Work with Field leaders to translate strategies into executable actions for FSMs and frontline teams.
• Monitor results post-implementation and refine approaches based on outcomes and feedback.
• Help drive adoption by ensuring changes are clearly communicated and supported.

5. Executive Communication & Decision Support

• Prepare concise, insight-driven materials for senior leaders regarding strategic initiatives
• Support leadership decision-making with structured analysis and clear tradeoff framing.
• Serve as a thought partner to leaders by bringing clarity, rigor, and perspective to complex discussions.

Success Metrics

A successful Senior Business Operations Associate will:

• Consistently bring clarity to ambiguous operational problems.
• Identify root causes that lead to durable improvements.
• Drive measurable gains in efficiency, revenue, quality, or adoption.
• Earn trust with Field leaders through practical, implementable solutions.
• Improve the speed and qualit