VP/Head of Commercial New Markets

<p><strong>About FareHarbor</strong></p> <p>At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more!) to operate and grow.</p> <p>With over 20,000 clients across 90+ countries—we’re the largest in our industry and shaping the future of travel, together.</p> <p>Our team is an ‘Ohana of 700+ people around the world. We’re passionate about pioneering an industry, embracing challenges with open arms, and delivering value to the experiences industry.</p> <p><strong>FareHarbor Core Values:</strong></p> <ul> <li>Think Client First</li> <li>We Are One ‘Ohana</li> <li>Be Curious and Learn</li> <li>Own It.</li> <li>Act With Integrity</li> <li>Embrace the Challenge</li> </ul> <p><strong>Why FareHarbor?</strong></p> <p>Founding FareHarbor required unwavering passion. Turning a start-up into the world’s leading and largest reservation software for tours, activities, and attractions required relentless dedication and vision. To date, we’ve helped over 20,000 global businesses operate successfully and are proud to have played a role in enabling business owners to live their dreams.</p> <p>And since day one, we’ve known that our real success lies in our people—the Ohana.</p> <p>With each new feature launched and new client onboarded, there is a team of incredible people behind the scenes who are full of dedication, passion, energy, and the will to succeed. We encourage everyone to bring their whole selves to  work—to  believe in their abilities, to freely express their creativity, and to contribute with their own uniqueness by wearing their true colors. We take care of one another and always prioritize health and wellbeing. We give our people the space and trust to learn, to try, to succeed, to collaborate, to think outside of the box, to make mistakes, and even to fail. And then we come together to try again.</p> <p>From the minute you join, you have a voice. You find your space. You make an impact. We celebrate our victories, shout our successes, and are always eager to tackle new challenges. And we can’t wait to see all that’s to come.</p> <p><strong>About the Role</strong></p> <p>The Head of Commercial New Markets is responsible for leading strategic and business initiatives and achieving net growth targets and financial targets established in the annual budget. Additionally, this role will provide leadership, guidance and coaching to a dedicated team, inspiring a collaborative culture that is high performing and results focused.</p> <p>The Head of Commercial New Markets will oversee the two commercial regional leaders that manage the respective leaders of Sales, Onboarding and Account Management departments in Europe and Australia, with a remit to create a playbook to expand effectively also in other markets in collaboration with the NORAM leader.</p> <p>This role is ultimately responsible to ensure that the Commercial organization has the right infrastructure (processes, actionable insights, tools, training, resources, data, and technology) required to succeed. The Head of Commercial New Markets will oversee and deliver business-critical operational initiatives, process improvements, and cross-functional integrations. </p> <p><strong>What you’ll do here:</strong></p> <ul> <li>Build and design an effective commercial strategy.</li> <li>Meet quotas, direct all commercial departments to meet or exceed commercial revenue targets while setting stretch goals. </li> <li>Develop relationships with major clients.</li> <li>Advise on the marketing of our company products and services.</li> <li>Identifying where improvements can be made and developing sales plans and strategies to ensure constant efficiency.</li> <li>Develop and implement retention strategies, reviewing client activity, anticipating clients needs, and improving client satisfaction.</li> <li>Develop a repeatable playbook to enter new markets</li> <li>Identify and drive constant and innovative new sales opportunities within the business Development team.</li> </ul> <p><strong>Requirements:</strong></p> <ul> <li>10 years of experience in a commercial role, preferably in a B2B environment.</li> <li>Experienced in building and leading successful teams across multiple functions in high-growth workplaces.</li> <li>Proven track record of elevating the team around you, while creating, executing and delivering on roadmaps for the department.</li> <li>Knowledge of the latest sales and marketing techniques with a strong understanding of software and technology.</li> <li>Demonstrated ability to use tools and methodologies to drive business process improvements and deliver solid business and revenue generating results.</li> <li>Proven ability to define and execute SaaS go-to-market strategy.</li> <li>Ability to simultaneously think strategically and dig into the details, to “zoom-