GWM AMER Client Services Team Lead

City

Nashville, Weehawken

Job Type

Full Time

Country / State

United States - New Jersey, United States - Tennessee

Function Category

Operations

Join us

At UBS, we embrace flexible ways of working when the role permits. We offer different working arrangements like part-time, job-sharing and hybrid (office and home) working. Our purpose-led culture and global infrastructure help us connect, collaborate, and work together in agile ways to meet all our business needs.

From gaining new experiences in different roles to acquiring fresh knowledge and skills, we know that great work is never done alone. We know that it's our people, with their unique backgrounds, skills, experience levels and interests, who drive our ongoing success. Together we’re more than ourselves. Ready to be part of #teamUBS and make an impact?

Contact Details

UBS Business Solutions SA
UBS Recruiting

Disclaimer / Policy statements

UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.

Your team

You will be working as a Team Leader within the Client Service Experience Center (CSEC) in Weehawken or Nashville. CSEC is the GWM Americas contact center and support team assisting internal clients, external clients, and corporate stock option participants across multiple channels. We are a driven and diverse team with over 250 people working in close partnership with GWM Americas and functions to drive a best-in-class client experience. The Client Service team mission is to create an excellent client and field experience through inclusive partnership, the collective knowledge of the team and identification of opportunities to drive business decisions. The Service Delivery Team Leader will be responsible for managing 15+ Client Service Specialists.

Your expertise

• Confident, self-motivated and a fast learner
• Good Time Management Skills
• Working in a call center environment
• Financial Services and banking background
• Managing large teams
• Superior skills in writing and documenting procedures, manuals and risks
• Ability to work quickly and efficiently in a fast-paced environment
• Ability to manage numerous tasks simultaneously
• Ability to work effectively across diverse Lines of Businesses
• Empowered to make decisions and create change

About us

UBS is the world’s largest and the only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors..

We have a presence in all major financial centers in more than 50 countries.