Manager, Operational Risk & Controls

Operational Risk and Controls Manager
The Operational Risk and Controls Manager develops and implements internal control functions, monitoring, and oversight for high risk processes associated with business processes, regulatory requirements, and the client experience to ensure adherence to policies and procedures. As the technical/functional expert, the Operational Risk and Controls Manager leads cross-functional projects in support of strategic business initiatives. This role utilizes/analyzes available data to identify process gaps and deficiencies to create control processes that will mitigate risk to the organization.

Key Responsibilities and Duties

• Monitors, oversees, and performs quality assurance for high risk processes.
• Leads the cross-functional development and implementation of control processes and procedures to mitigate risk.
• Structures/arranges a composite of data points to perform complex analysis to identify trends to influence continuous process improvement, policy changes/updates, best practices, and coaching.
• Creates and documents processes that ensure adherence to policies and procedures.
• Presents findings and applicable recommendations to management and/or appropriate business partners.
• Evaluates current reporting, policies and procedures to identify gaps and deficiencies.
• Communicates new or revised policies, procedures, processes and related documents to appropriate team members and/or business units.

Educational Requirements

• University (Degree) Preferred

Work Experience

• 5+ Years Required; 7+ Years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level
8IC

Required:

• 5+ years financial services experience

Preferred:

• 7+ years financial services experience
• Python experience highly preferred
• Tableau
• SQL - query data

Related Skills

Business Acumen, Business Process Improvement, Business Process Understanding, Communication, Compliance, Continuous Improvement Mindset, Detail-Oriented, General Risk Management, Influence, Relationship Management, Risk Mitigation, Risk Monitoring

Anticipated Posting End Date:

2025-04-02

Base Pay Range: $87,400/yr. - $121,500/yr.

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.  In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans). 

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Company Overview

Every worker deserves a secure retirement. For more than 100 years, TIAA has delivered it for millions of people. Founded to help educators retire with dignity, today weʼre a market-leading retirement company fueled by world-class asset management. But weʼre not just another legacy financial services firm. Weʼre fighting harder than ever before for our clients and the many Americans who need us.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary.

Equal Opportunity

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Read more about the Equal Opportunity Law