Program Manager - Customer Core Portfolio

Overview

Location: Hybrid (Colorado or Minnesota, onsite 3 days per week)Employment Type: Full-Time

 

Join Trissential and Lead High‑Impact Programs for Our Client’s Customer Core Portfolio

If you are an experienced Program Manager who thrives on structure, clarity, and strategic delivery, this role offers the opportunity to drive complex, high‑visibility initiatives across an enterprise customer portfolio. You will oversee critical programs, including customer support applications and Salesforce initiatives that directly influence customer experience, operational performance, and enterprise transformation.

 

At Trissential , we are helping our client elevate governance, strengthen delivery execution, and advance organizational maturity. We are now looking for a Program Manager who can bring discipline, leadership, and hands‑on program delivery experience, particularly within Salesforce and the utility industry.

 

What’s in It for You?

• Lead a portfolio of impactful, business‑critical initiatives across customer and operational domains
• Work cross‑functionally with PMs, Delivery Leads, Product Owners, Architects, Security, Finance, and Business Leaders
• Influence planning, execution, governance, Agile ways of working, financials, and people leadership
• Drive structured, high‑quality delivery within a collaborative and supportive culture
• Hybrid work flexibility with potential travel depending on onboarding location

Your Role and Responsibilities

Project Execution

• Drive end‑to‑end execution across a complex portfolio, ensuring alignment between strategic objectives and delivery outcomes
• Identify risks, issues, and delivery gaps early and escalate effectively
• Maintain project momentum and ensure adherence to governance standards
• Act as the primary point of escalation for cross‑team blockers, vendor challenges, and delivery concerns
• Lead Agile or hybrid Agile/Waterfall workstreams, partnering with Product Owners, Scrum Masters, and technical teams

Status Reporting and Governance

• Deliver crisp, leadership‑ready weekly status reports and dashboards
• Develop monthly Steering Committee materials in partnership with PMs and Plan Leads
• Validate RAID logs, SharePoint structure, SPM documentation, and status artifacts
• Ensure alignment with enterprise governance across Architecture, Security, and ULC review processes
• Support release management, environment coordination, and cross‑team dependency tracking

Financial Management

• Oversee mid‑month and month‑end financial reporting, including forecasts and accruals
• Validate financial accuracy, cost realism, and year‑end projections
• Support business case updates, ISD changes, financial trackers, and vendor cost management

People Leadership and Relationship Management

• Conduct weekly 1:1s with PMs to guide performance, delivery quality, and team development
• Partner with Delivery Leads and leadership to manage resource planning and allocation
• Facilitate cross‑functional meetings with IT, business stakeholders, vendors, and application teams
• Lead monthly PM All‑Hands and quarterly team meetings
• Support organizational change management, communications, and user adoption activities

Required Skills and Experience

• 10+ years of project or program management experience (enterprise preferred)
• Strong leadership presence with the ability to influence at multiple levels
• Exceptional communication and stakeholder management skills
• Highly organized, detail‑oriented, and committed to governance excellence
• Experience managing project managers, technical teams, and multi‑workstream delivery

Preferred Qualifications

• Experience delivering large‑scale programs within the utility industry (electric, gas, water, or regulated energy), including familiarity with regulatory, compliance, and operational constraints
• Demonstrated experience leading Salesforce programs or portfolios, including work with Service Cloud, Sales Cloud, Experience Cloud, or custom Salesforce development
• Strong understanding of Salesforce delivery models, release management, environment strategy, and integrations with enterprise systems (ERP, asset management, billing, data platforms)
• Hands‑on experience in Agile and hybrid Agile/Waterfall environments
• Ability to manage multiple vendors, system