Supply Chain Fulfillment & Analytics Program Manager

Microsoft’s Cloud business is experiencing explosive growth, and the Cloud Supply Chain & Procurement (CSCP) organization is responsible for enabling the infrastructure underlying this growth. Our mission is to deliver the world’s computer with an industry-leading supply chain. CSCP is responsible for strategic sourcing, customer demand forecasting, capacity planning and management, supply chain planning and execution, capacity provisioning, and decommissioning and dispositioning of datacenter assets worldwide.

Microsoft’s Cloud business is experiencing explosive growth, and the Cloud Manufacturing Operations, and Fulfillment (CMOF) organization manages manufacturing operations and fulfillment of IT hardware for Microsoft datacenters worldwide. Our mission is to deliver the world’s computer with an industry-leading supply chain.  

This Supply Chain Fulfillment & Anayltics Program Manager role presents an exciting opportunity to own a part of the Network Supply Chain fulfillment business within the dynamic and fast paced Microsoft CMOF organization. As a part of our Supply Chain Operations Management (SCOM) team, this role will oversee all order management responsibilities, acting as a key point of contact with 3rd party fulfillment partners to drive executional excellence and the achievement of metrics and goals. This critical role will drive stakeholder engagement with cross-functional teams and process improvement initiatives aimed at cycle time reduction, process and tools optimization, agility, predictability, gap analysis and scalability.

In addition, this role will require experience with predictive analytics, building core tools & reporting to position the broader team for pro-active actioning of the order book, drive regular rhythm of business reporting to leaders on the health of the business, gap analysis & mitigation, and drive optimization initiatives through data visualizations leveraging existing BI or develop new where needed. 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Responsibilities

• Accountable for order fulfilment within aggressive cycle-time targets to include internal stakeholder management and cross-team actions needed to ensure adherence to delivery commitments. This responsibility requires high collaboration and oversight of a 3rd party fulfillment partner who inventories, executes, and delivers Purchase Orders (PO) on behalf of Microsoft
• Act as the face of the Supply Chain Operations Management (SCOM) organization to our partners and internal customers to understand customer delivery requirements and develop/implement strategies in support of those business needs. This responsibility also includes a proactive communication of risks and opportunities, to include supply constraints and the management of allocation actions / principles needed to manage gaps and minimize unfavorable business impact
• Accountable for operational performance metrics to include, but not limited to, Cycle Time, On-Time Delivery, and order book health metrics such as Expected Time of Arrival (ETA), timeliness to Service Level Aggreement, ETA Change, and PO’s Exceeding Need by Date and ETA. As the owner of Network performance metrics, identify the pareto chart of reason codes for gaps in performance, derive insights from this data to accelerate improvement, and influence others (or lead) actions necessary to drive continuous improvement across the team and for all lines of business
• Drive optimization in the PO approval to dock process, as a key enabler for operational performance and cycle time reduction commitments. This responsibility will require multiple touch points with teams including, but not limited to, Microsoft Trade, Logistics, Procurement Operations, Data Center Operations, Capacity Planning, Component Material Planning, Sourcing, and Engineering
• Play a lead role from the business perspective on several in-flight and to-be strategic initiatives aimed at agility, cycle time reduction, new node fulfillment strategies, and supply chain simplification, acting as the business requirement contact for Engineering and other stakeholder teams as needed
• Drive supply health strategy with key suppliers through weekly engagement and metrics to monitor, and ensure supplier delivery performance, on time delivery, lead time and cycle time reductions
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