Client Services Ops Manager - Post Sales

<strong>About Neo4j:</strong> <p>Neo4j is the leader in Graph Database &amp; Analytics, helping organizations uncover hidden relationships and patterns across billions of data connections deeply, easily and quickly. Customers use Neo4j to gain a deeper understanding and reveal new ways of solving their most pressing problems. Over 75% of Fortune 100 companies use Neo4j, along with a vibrant community of 250,000+ developers, data scientists, and architects across the globe.</p> <p>At Neo4j, we’re <a href="https://neo4j.com/awards/">proud</a> to be building the technology that powers breakthrough solutions for our customers, <a href="https://neo4j.com/graphs4good/">helping them cure diseases</a>, <a href="https://neo4j.com/videos/predicting-fraud-5-minute-interview-with-marius-hartmann/">fight fraud</a>, <a href="https://covidgraph.org/">crush pandemics</a>, and accomplish their most ambitious missions—even if it’s <a href="https://neo4j.com/users/nasa/">getting humans to Mars</a>. Learn more at neo4j.com and follow us @Neo4j.</p>   <strong>Our Vision: </strong> <p>At Neo4j, we have always strived to help the world make sense of data.  </p> <p>As business, society and knowledge become increasingly connected, our technology promotes innovation by helping organizations to find and understand data relationships. We created, drive and lead the graph database category, and we’re disrupting how organizations leverage their data to innovate and stay competitive.</p> <h1>About this Role</h1> <ul> <li>In this role, you will contribute to Neo4js accelerated growth and will ensure strong collaboration between Sales, Professional Services, Customer Success and other teams, to help implement revenue growth strategies</li> <li>The role will require cross-functional partnership to provide insightful reports / metrics, and scalable processes, strategies and tactics to enable us to grow and capture market share across the world</li> <li>You will be an essential member of the wider Revenue Operations team, and a subject matter expert in Customer Services Operations and Renewal Operations</li> <li>Develop key metrics for the go-to-market organization, ensure strong alignment with leaders and create repeatable processes that enable growth</li> <li>Help with determining operational priorities connected to customer acquisition, growth, and ongoing success as we work towards our revenue and efficiency goals</li> <li>Establish high levels of quality, accuracy, and process consistency in planning, forecasting, and other efforts run by Customer Services Operations</li> <li>Be directly involved in the development and implementation of revenue growth strategies, consulting credit recognition and reporting</li> <li>Understand and assist with our sales compensation planning, including sales quota allocation, variable compensation policies, and territory alignment</li> <li>Execute effective change management and communications for technology implementations and automation within the RevOps organization</li> </ul> <h1>Qualifications</h1> <ul> <li>3+ years of experience in sales operations, revenue operations, or an equivalent role</li> <li>Exceptional analytical skills with a demonstrated ability to extract insights from data, with excellent business awareness</li> <li>Proven success driving operational excellence</li> <li>Strong presentation abilities - able to develop and present clear, important insights at every level of the Sales and Customer Success Organization</li> <li>Able to operate autonomously in a fast-paced environment with the capacity to make informed decisions</li> <li>Proven track record of implementing and executing processes and procedures that can scale as business grows</li> <li>Energetic team player that can partner with other leaders on the team while diving in with front line individuals</li> <li>Excellent communication skills both up and downstream</li> <li>Solid experience working with and improving major revenue systems - CRM, Sales Funnel </li> <li>Familiarity with SaaS selling motion as well as Licenses Renewals.</li> <li>High organizational aptitude with strong motivation for continuous improvement and an ability to create impact in a fast-paced environment</li> <li>Ability to independently identify problems, propose solutions and execute</li> <li>Bachelor's degree in Business Management, Finance or related field preferred</li> </ul><strong>Why Join Neo4j?</strong> <p>Neo4j is, without question, the most popular graph database in the world. We have customers in every industry across the globe, and our products are a proven product/market fit. Joining our team is an opportunity to shape the future of data and analytics. Below are just a few exciting facts about Neo4j. </p> <ul> <li>Neo4j is one of the fastest scaling technology companies in this industry. Well over $100M ARR and still rapidly growing.</li> <li>Raised biggest round of funding in all of database history ($325M Series F).</li> <li>Backed by world