CPG Client Relationship Manager

<p><strong>Let’s be unstoppable together!</strong></p> <p> </p> <p>Circana (formerly IRI and NPD) is the leading advisor on the complexity of consumer behavior. Through unparalleled technology, advanced analytics, cross-industry data, and deep expertise, we provide clarity that helps almost 7,000 of the world’s leading brands and retailers take action and unlock business growth. We understand more about the complete consumer, the complete store, and the complete wallet so our clients can go beyond the data to apply insights, ignite innovation, meet consumer demand, and outpace the competition.</p> <p>At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities (with us you can always bring your full self to work). Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Learn more at www.circana.com.</p> <p><strong> </strong><strong>What will you be doing? </strong></p> <p>Act as the primary point of contact for assigned clients within the Consumer Packaged Goods (CPG) industry. Build and maintain strong, long-lasting client relationships through regular communication, understanding their needs, and providing exceptional service</p> <p><strong>Job Responsibilities</strong></p> <ul> <li>New Business Support: Collaborate with the sales and business development teams to identify opportunities for expanding our client base. Assist in the development of proposals, presentations, and pitches to potential clients.</li> <li>Cross-Selling Services: Identify additional services or solutions that align with clients' needs and promote cross-selling opportunities. Work closely with internal teams to ensure a seamless delivery of integrated solutions to clients.</li> <li>Account Management: Manage a portfolio of accounts. Develop account plans, track key account metrics, and proactively address any issues or concerns to ensure client satisfaction and retention.</li> <li>Strategic Planning: Develop a deep understanding of clients' businesses, industry trends, and market dynamics to provide strategic guidance and insights. Collaborate with clients to develop tailored solutions that drive value and achieve mutual objectives.</li> <li>Performance Monitoring: Monitor and analyze key performance indicators (KPIs) to track the success of client engagements and identify areas for improvement. Provide regular reports and updates to clients on the performance of their accounts.</li> <li>Market Intelligence: Stay informed about industry developments, competitor activities, and emerging trends in the CPG sector. Share relevant insights with clients to help them stay ahead of the curve and capitalize on opportunities.</li> </ul> <p><strong>Requirements</strong></p> <p><strong> </strong>Bachelor's &amp; Master degree in Business Administration, Marketing, or related field.</p> <ul> <li>At least 10 years proven experience in client relationship management or account management, preferably within the industry.</li> <li>Strong understanding of market dynamics, trends, and challenges.</li> <li>Excellent communication, negotiation, and interpersonal skills.</li> <li>Ability to think strategically, solve problems, and drive results.</li> <li>Ability to multitask, prioritize, and manage time effectively in a fast-paced environment</li> </ul> <p><strong>Circana Behaviors</strong></p> <p>As well as the technical skills, experience and attributes that are required for the role, our shared behaviors sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role:</p> <ul> <li>Stay Curious: Being hungry to learn and grow, always asking the big questions</li> <li>Seek Clarity: Embracing complexity to create clarity and inspire action</li> <li>Own the Outcome: Being accountable for decisions and taking ownership of our choices</li> <li>Center on the Client: Relentlessly adding value for our customers</li> <li>Be a Challenger: Never complacent, always striving for continuous improvement</li> <li>Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect and integrity</li> <li>Commit to each other: Contributing to making Circana a great place to work for everyone</li> </ul> <p><strong> </strong><strong>Location </strong></p> <p>This position can be located in the following area(s): Athens, Greece</p> <p>#LI-AM19</p>