Technology Field Technician - SITECH

Join our group of passionate team players, committed to providing the best level of service for our clients in a rewarding environment.

WHO WE ARE:
Founded in 1950, Empire Cat is a world-renowned Caterpillar dealer and a top private company in Arizona. We are a fourth-generation family-owned company with over 3,700 employees across 30+ locations throughout Arizona, Nevada and portions of Eastern California. We are a diverse group of people, but we all share an inspiring vision to BE THE BEST. That vision is achieved by our individual commitments to work hard and live our core values every day.

WHAT WE OFFER:
• Competitive Pay
• Vacation & Sick Leave
• Medical/Dental/Vision
• 401(k)
• Tool Discounts/Tool Insurance
• Technical Training & Professional Development Classes
• And More

JOB DETAILS:
Shift 1st/Day Shift
Location In-Field
Schedule Work schedule to be provided by leader
Salary Range $20.05 - $26.55 Per Hour/Annually


JOB SUMMARY:
Install, troubleshoot, and repair telematics devices and components. Perform software updates and basic troubleshooting. Communicate regularly with internal and external clients regarding the status of scheduled installations, repairs and hardware/software updates.

ESSENTIAL FUNCTIONS:
• Install, trouble shoot, and repair telematics devices. Perform hardware and software updates as necessary.
• Perform basic trouble shooting of digital and analog electronic components, electrical wiring and related mechanical systems.
• Travel to client locations which may include construction, mining and landfill sites.
• Prepare detailed service reports and submit to billing department in a timely manner.
• Maintain company vehicle and equipment in optimal condition. Uphold professional image that reflects positively on the company.
• Travel out of town for days at a time and work evenings and/or weekends as necessary.
• Work safely at all times. Adhere to all applicable safety policies. Comply with all company policies, procedures and standards.

ADDITIONAL RESPONSIBILITIES:
• Own and maintain required personal tools.
• Learn and utilize company business systems for research, placing orders, and tracking job related activities.
• Assist Technicians II and III with grade control installations as needed.
• Follow standard operating procedures.
• Perform preventative maintenance duties as needed.
• Schedule own work for maximum efficiency and effectiveness in service planner’s absence.
• Develop client relations that enhance and inspire trust in the company brand.
• Maintain open communications with manager and peers. Communicate with proper individuals to clarify instructions, solve technical related issues, or discuss scope and progress of job.
• Work within and promote corporate values.

KNOWLEDGE SKILLS AND ABILITIES:
• Strong computer and phone skills to send emails/texts; use Microsoft Office applications; and access and search the internet.
• Ability to utilize a laptop computer to access and maintain work order system, email, order parts, perform software updates, and locate installation and repair data, complete registry editing.
• Ability to learn how to read and interpret electrical system diagrams in order to perform installations and repairs.
• Ability to understand analog and digital sensors and their application and utilization to augment GPS data.
• Ability to learn how to troubleshoot electrical wiring on heavy equipment.
• Ability to understand a multi-meter and to test for voltage, current, and continuity.
• Ability to learn functionality and application of GPS and telematics devices.
• Basic mechanical skills and knowledge; fabrication practices; and ability to use hand and portable power tools
• Adequate communication skills to schedule and explain repairs, maintenance, and updates to clients.
• Ability to work in a collaborative, team oriented manner.
• Ability to travel to remote locations, stay overnight, as well as work weekends and after hours.
• Ability to make decisions and work independently.
• Must have acceptable attendance to meet all company standards and requirements.

EDUCATION AND EXPERIENCE:
• Proof of high school diploma or General Education Degree (GED).
• Experience with common automotive systems and equipment preferred.
• Ability to achieve MSHA certification.
• Current Driver’s license.
• Must be able to communicate (speak, read, comprehend, write) in English.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this j