VP, Technical Architecture

Job Description:

As our new VP, Technical Architecture, you will report to the EVP of DX and partner with diverse teams to design seamless order lifecycle experiences. You will develop expertise in distributed order management, inventory visibility, and fulfillment orchestration. You will work with clients across retail, manufacturing, and distribution to deliver recommendations that transform their order management capabilities. 

You Will: 

• Provide expertise across order management technology including: Order Management Systems (OMS), Inventory Management, Warehouse Management, Returns/Exchanges, and Fulfillment Orchestration 

• Design order lifecycle strategies from cart abandonment through post-delivery customer service 

• Build relationships with supply chain, operations, and customer experience partners 

• Lead discovery sessions to map current state order flows and identify optimization opportunities 

• Develop requirements for real-time inventory visibility across channels and locations 

• Create strategies for distributed order management allowing ship-from-store, dropship, and cross-dock fulfillment 

• Design customer communication strategies throughout the order lifecycle 

• Design order tracking experiences and self-service capabilities 

• Lead consulting engagements focused on omnichannel fulfillment transformation 

• Develop frameworks for returns optimization and reverse logistics 

• Support business development as an order management subject matter expert 

You Have: 

• 8+ years of experience with order management systems OR supply chain technology consulting 

• Hands-on experience with OMS platforms from vendors like IBM Sterling, Manhattan, Fluent, or similar 

• Understanding of inventory management concepts: available-to-promise, allocation, safety stock 

• Experience with omnichannel fulfillment methods: BOPIS, curbside, ship-from-store 

• Knowledge of warehouse management systems and fulfillment center operations 

• Expert proficiency in process mapping and workflow documentation tools 

• Bachelor's degree from an accredited college/university 

• Ability to travel for clients up to 25% 

Additional Qualifications: 

• Experience with order orchestration platforms and microservices architectures 

• Knowledge of returns management systems and reverse logistics 

• Understanding of global trade management and cross-border commerce 

• Experience with EDI and supply chain integration patterns 

• Familiarity with the latest fulfillment models (dark stores, micro-fulfillment) 

The annual base salary range for this position is $163,000-$263,000. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law. Additionally, this position is