Senior Manager, Revenue Cycle Operations

Description

MEDvidi is a nationwide telehealth mental health platform providing high-quality, evidence-based care to adults across 30+ states. We offer fully remote opportunities, strong clinical support, and flexible schedules for providers passionate about expanding access to mental health services.

Senior Manager, Revenue Cycle Operations

Remote – USA

About the Position

The Senior Manager, Revenue Cycle Operations is responsible for building, owning, and scaling MEDvidi’s end-to-end revenue cycle operations in a fast-growing, multi-state telehealth environment. This role will serve as a hands-on operator early on—owning core RCM workflows directly—while laying the foundation for a scalable, high-performing RCM organization.

This position requires a builder mindset, strong healthcare operations judgment, and the ability to operate autonomously in a dynamic, evolving environment. The Senior Manager will partner closely with Finance, Product, Medical Operations, and offshore teams to improve reimbursement outcomes, reduce cycle times, and drive operational excellence.

Requirements

● Bachelor’s degree in Business Administration, Healthcare Operations, Finance, Management, or a related field (Master’s preferred).

● 8–12+ years of healthcare operations experience, with deep exposure to Revenue Cycle Management in multi-state, high-growth, or highly regulated environments.

● Proven experience building, fixing, or re-architecting RCM workflows, not just managing mature or inherited systems.

● Strong working knowledge of claims submission, payment posting, denial management, payer follow-up, and reimbursement optimization.

● Experience operating as an individual contributor early on, with the ability to scale teams and processes over time.

● Demonstrated leadership managing distributed and/or offshore teams.

● Strong analytical background with comfort using dashboards, KPIs, and data-driven decision-making.

● Excellent communication, prioritization, and cross-functional collaboration skills.

Preferred Skills

● Experience in telehealth, digital health, or health tech platforms.

● Familiarity with payer rules, credentialing workflows, provider enrollment, and reimbursement models.

● Experience partnering with Product and Engineering to automate workflows and improve tooling.

● Exposure to Lean, Six Sigma, or continuous process improvement methodologies.

● Experience scaling operations in organizations growing from ~50 to 300+ providers or employees.

Responsibilities

Revenue Cycle Operations Leadership

● Own and operate core RCM workflows as an individual contributor, including claims submission, payment posting, denial management, and payer follow-up.

● Build the foundation for a scalable revenue cycle function, establishing clear ownership, SOPs, and performance standards.

● Identify and resolve reimbursement bottlenecks, denials trends, and workflow inefficiencies.

● Hire, onboard, and eventually lead RCM team members as volume and complexity increase.

● Partner with Finance to improve cash flow visibility, unit economics, and forecasting accuracy.

Workflow Design, Tooling & Automation

● Partner with Product and Engineering to optimize RCM tooling, reporting, and automation.

● Translate operational needs into clear system requirements that improve speed, accuracy, and scalability.

● Ensure workflows are designed to support multi-state expansion and payer growth.

Offshore & Operational Support

● Lead and optimize offshore teams supporting RCM and related administrative functions.

● Establish productivity metrics, QA standards, and training programs to ensure consistent performance.

● Integrate offshore workflows with billing, credentialing, scheduling, and provider operations.

Cross-Functional Partnership

● Collaborate closely with Medical Operations to align clinical documentation practices with reimbursement requirements.

● Partner with Recruiting and Credentialing teams to ensure provider onboarding supports timely billing readiness.

● Work with BizOps and Finance on dashboards, KPIs, and executive reporting related to revenue cycle performance.

Process Improvement, Scale & Accountability

● Drive continuous improvement across RCM workflows to reduce cycle times, increase collections, and stabilize operations.

● Build and maintain clear SOPs, escalation paths, and ownership models.

● Own outcomes—not just recommendations—and take accountability for revenue cycle performance.

● Support operational readin