Senior Director, Brand and Operations

Make a difference. Be happy. Grow your career.

The Senior Director, Brand and Operations is a strategic leader responsible for driving the vision, execution, and operational excellence of Nordic’s global brand and marketing initiatives. This role oversees a multidisciplinary creative team including events, design, multimedia, and production while ensuring seamless operations across processes, tools, and resources. With a global lens, this individual will maintain brand consistency, foster creative excellence, and support marketing efforts that delivery meaningful impact aligned with business objectives.

Key Responsibilities

The Senior Director, Brand and Operations will have the following key responsibilities which include, but are not limited to:

• Lead and Support the Creative Team: Provide direction and guidance to the events, design, and multimedia teams, encouraging collaboration and creativity

• Ensure Operational Excellence: Develop and maintain effective processes, project management standards, and quality checks to support timely and accurate delivery Manage Resources and Workflows: Oversee team resourcing, including recruitment and coordination of freelance talent, to ensure projects are staffed appropriately

• Oversee Project Execution: Understand project requirements, align team capabilities, and manage timelines to deliver high-quality work on schedule and within budget

• Monitor and Report on Performance: Prepare operational reports for leadership, including financial tracking, performance metrics, and resource utilization, with a focus on continuous improvement.

• Optimize Tools and Systems: Oversee the selection, implementation, and maintenance of marketing technology

• Collaborate Across Teams: Serve as a key connection point between the Brand and Operations team and the broader marketing organization, ensuring alignment and integration across initiatives.

• Champion the Nordic Brand: Promote brand consistency and excellence across all creative outputs and marketing channels.

• Identify Opportunities for Improvement: Recommend and implement enhancements to processes and workflows that improve efficiency and elevate creative standards.

• Other duties as assigned

Skills and Experience

·Bachelor's degree in related field or commensurate work experience

·10+ years of related experience in marketing operations, project management, or creative leadership, ideally within a global organization or agency environment.

·Must demonstrate and embody Nordic’s maxims

·Proven ability to lead and develop creative teams across multiple disciplines

·Strong organizational skills, with experience managing projects small and finite to large and complex

·Demonstrated success in developing and improving processes, particularly in a rapidly growing organization

·Demonstrated success in building trust and managing productive cross-functional relationships

·Analytical mindset and ability to provide practical business insights from data

·Excellent communication, presentation, and interpersonal skills

·Excellent critical thinking, evaluation, and analytical skills, including experience building excel models to solve business problems end-to-end

·Experience directly managing and developing employees.

·A strong background in digital, mobile, and social media

Additional details

• Remove position with option to work from the home office

• Situationally, traveling up to 5% of the time

• Must be accessible and available to perform work-related functions at any time, including nights and weekends, as needed

Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.