Director I, Patient Access (100% travel, Float Leader)

Thank you for considering a career at Ensemble Health Partners!

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose:

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

CAREER OPPORTUNITY OFFERINGS: 

• Bonus Incentives 
• Paid Certifications 
• Tuition Reimbursement 
• Comprehensive Benefits 
• Career Advancement 
• This position pays between $92,400 - $127K based on experience

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By embodying our core purpose of customer obsession, driving innovation, and delivering excellence, you will help ensure that every touchpoint is meaningful and contributes to our mission of redefining the possible in healthcare.

The Patient Access Floating Leader is a versatile and highly adaptable professional, responsible for providing temporary leadership support across multiple health systems in diverse geographical locations within the organization. This role is crucial for ensuring seamless operations during critical situations, overseeing daily activities, fostering associate engagement, and maintaining the consistent application of both organizational and departmental policies and procedures.

This Leader will bring a wealth of expertise to the table including a comprehensive understanding of Patient Access operations and a strong background in project management. He or she will be adept at navigating complex healthcare environments. Their extensive experience allows them to effectively oversee and optimize patient access processes, ensuring seamless coordination and improved patient outcomes. Additionally, their project management skills enable them to lead initiatives that enhance operational efficiency and drive continuous improvement within the organization. This position demands sound judgment, critical thinking, and independent decision-making capabilities.

Key Responsibilities:

• Leadership Deployment:
  • Strategic deployment to multiple health systems in diverse geographical locations within the organization to provide leadership support as needed.
  • Address leadership shortages, special projects, or cover for other leaders on leave where applicable.
  • Provide immediate leadership and decision-making to ensure smooth continuation of operations during crises.

• Training and Mentorship:
  • Train and mentor new and/or existing staff and/or leadership.
  • Share the departmental and organizational best practices to ensure consistency in operations.

• Operational Oversight:
  • Oversee daily operations and ensure all processes are running efficiently and effectively.
  • Monitor and improve KPI performance and associate engagement.
  • Ensure compliance with departmental and organizational policies and procedures.
  • Identify trends and processes that need to be defined and standardized and implement processes as needed in partnership with the field operations leadership.

• Communication and Coordination:
  • Maintain open lines of communication between front line associates, hospital department leaders, Ensemble department leaders, and hospital c-suite (depending on client preference).
  • Provide field operations leadership routine updates and statuses for all active projects and account review trends and respective action items.

Other job responsibilities include, but are not limited to:

• Customer Obsession: Consistently provide exceptional experiences f