At Towne Park, it’s more than a job, you can make an impact.

A career with us is rewarding in more ways than one.

As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It’s why we do what we do.

Towne Park is a place where you can make a difference and create smiles every day.

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Job Details

Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. The annual base pay range for this position is $100,000-$110,000.

Additional Compensation: Employees may be eligible to receive annual incentive bonuses depending on their job classification and the policy guidelines.

Benefits: Employees are eligible to enroll in medical, dental, and vision insurance, accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are provided company-paid basic life and AD&D insurance as well as short-term and long-term disability. Employees are also able to enroll in the company’s 401k retirement savings plan.

Paid Time Off: Employees accrue 0.0654 hours of PTO per hour worked up to a maximum of 136 hours per calendar year. Employees receive 6 paid holidays throughout the calendar year and employees accrue up to a maximum of 4 paid floating holidays per calendar year.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

SUMMARY

The Director of Operations has direct accountability for a specific site or sites within Towne Park and is responsible for the effective operational leadership of the site(s) to achieve financial, client and guest/customer satisfaction, client retention, employment practices and business development objectives. This position allocates and directs resources as needed to ensure business plans, corporate initiatives, and Towne Park cultural perspectives are incorporated in the site.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.

Descriptive Statement(s) - % of Time

Leads team in the achievement of financial and operational targets through the establishment of a positive culture, clear expectations and policy & procedure implementation. Directs the activities and priorities of site operational leaders and support team members within the business unit to maximize productivity and profitability. Maintains knowledge of operational requirements and business reporting procedures affecting the business and ensures Towne Park policies, procedures, and reporting are in compliance throughout the business unit. - 25%

Leads the preparation, presentation and subsequent achievement of site operating budget, marketing and sales plan, and capital budget. Partners with hotel leadership to actively manage key property issues including capital projects and customer service. Trains and coaches operational leaders and other assigned business unit support team members in all aspects of their responsibilities to properly run the business unit in compliance with contractual obligations, legal obligations and the policies of Towne Park. - 25%

Understands and drives business metrics and performance measurements to ensure effectiveness, high performance and compliance within the business unit. Assesses work processes regularly to ensure functionality, effectiveness and efficiency. Works closel