Donor Database Administrator - Mesa, AZ

Since 1971, A New Leaf has been dedicated to its mission of “Helping Families…Changing Lives,” making a positive impact on the lives of over 24,000 people annually in the Phoenix Metropolitan area. A New Leaf is committed to empowering individuals and enriching communities through transformative services. Guided by our core values—Compassion, Passion for Results, Collaboration, Accountability, Integrity, and Conscientiousness—we strive to create meaningful, lasting impacts in the communities we serve.


Annual Salary: $65,000
Schedule: Monday – Friday; 8 AM – 5 PM
Location: Mesa, AZ

A New Leaf is committed to empowering individuals and enriching communities through transformative services. Our core values—Compassion, Passion for Results, Collaboration, Accountability, Integrity, and Conscientiousness—guide us in creating meaningful, lasting impacts in the communities we serve.


Job Summary:

The Donor Database Administrator manages the daily operations of A New Leaf’s fundraising database, Raisers Edge/RE7. This role is responsible for ensuring accurate gift entry, data integrity, reporting, and reconciliation. The position supports donor engagement and fundraising efforts across departments, including Finance, Philanthropy, Marketing, Events, and Volunteer Engagement.
This role does not involve IT system administration; all IT-related needs are handled by A New Leaf's IT Department. Instead, the Donor Database Administrator focuses on accurate gift processing and helping frontline fundraisers succeed with the right data and tools.

Responsibilities:

• Lead cross-departmental collaboration to ensure teams have access to the data needed to support their work. Maintain database architecture and structure to support finance, philanthropy, annual fund, volunteering, event management, and marketing.

• Supervise one staff member and multiple year-round volunteers supporting timely gift entry, acknowledgements, and tax receipting for cash gifts, pledges, and in-kind donations.

• Oversee donation and transaction entry within constituent records, including all giving types (cash, checks, credit cards, recurring gifts, memberships, gifts in kind, stock, planned giving, pledges, and payments on grants).

• Partner with Finance to ensure timely entry of ACH and EFT donations and resolve complex gift entry issues to meet Finance and Philanthropy needs.

• Generate scheduled and ad-hoc reports to monitor donor activity, track progress, and support fundraising efforts. Produce mailing and invitation lists for events and appeals.

• Reconcile monthly donations with Finance and support annual audit processes.

• Maintain data accuracy by updating biographical and contact details. Track volunteer, event attendance, and other relevant attributes to support donor relationship development.

• Oversee all gift receipting and acknowledgement processing, including donor tax receipts, tribute cards, invoices, and pledge reminders.

• Provide staff access to data through self-service tools, reports, exports, or dashboards. Offer training and support for new and current staff as needed.

• Collaborate with Events Manager on event webpages, donor communications, reporting, and payment processing.

• Assist with grant-related research and reports.

• Support staff collecting donations at community and volunteer engagement events.

• Maintain and report on custom donation links for third-party donation drives and events. Troubleshoot issues as needed.

• Identify or partner with tools that provide data analysis to generate insights and support initiatives.

• Support audience segmentation for mailings, events, programs, and communications.


• Coordinate quarterly Database Committee meetings to share updates and collect feedback from Philanthropy, Private Grants, Community Engagement, IT, and Finance.

• Develop and maintain Standard Operating Procedures (SOPs) for database and third-party platforms (including Raiser's Edge NXT, RE7, Fundraise Up, BBMS, and other donation/event tools).

• Perform other duties as assigned.


Qualifications:

Education:

Bachelor's Degree Required


Experience:

• 3–5 years of experience using donor databases or CRM systems (experience with Raiser's Edge preferred)

• Raiser’s Edge NXT Professional Certification, preferred

• Raiser’s Edge NXT Fundamentals Certification, preferred

• Experience in nonprofit philanthropy

• Proficiency in Microsoft Office Suite/365 Cloud Suite

• 2+ years of experience supervising staff and/or volunteers

Working Conditions/Physical Requirements:

• Primarily office-based position with tr