Program Manager - Data Modernization

Position Summary:

IEM is looking for a Full Time Program Manager - Data Modernization who will support activities for multiple electronic information systems.   This individual will work full-time (40 hours per week, Monday-Friday 8am – 5pm) onsite in the Jefferson City, Missouri DHSS Office.

Primary Location:  

• Candidate must live a commutable distance to Jefferson City, Missouri
• Position will be a fully in office role, we cannot accommodate remote work from home.

Travel Requirements:

• Currently None

Essential Functions:

• Leading the Data Modernization Support Team under the guidance of the BDMI Interoperability Manager.
• Managing and training a team of contracted training staff consisting of 3 Public Health Program Supervisors who each lead a team of 3 Public Health Program Specialists.
• Scheduling and coordinating onsite trainings throughout Missouri to educate state and local public health agency staff as well as data submitters on the use of SMWC and other electronic information systems.
• Scheduling and coordinating additional virtual trainings on the use of SMWC and other electronic information systems for state and local public health agency staff as needed, as well as trainings for data submitters.
• Leading the Data Modernization Support Team to develop a variety of training materials for live trainings, virtual trainings, posting on the DHSS website, and other situations as needed, in collaboration with the BDMI Interoperability Manager and other DHSS subject matter experts.
• Creating or collaborating with DHSS training staff to create virtual training modules as needed. Training modules must allow tracking of completion.  Tasks may be delegated to PHP Supervisors or Specialists.
• Scheduling and arranging staff for manned office hours in a virtual format for end users to ask questions and receive assistance on use of the system.
• Establishing processes and managing staff for a help desk to support SMWC and other system end users and portal data Submitters.
• Overseeing help desk activities including configuring accounts for new users, resetting passwords, answering basic system questions, triaging more complex questions to subject matter experts, etc.
• Tracking metrics related to training and help desk activities and providing daily updates to the BDMI Interoperability Manager or other appropriate leadership.  
• Preparing and maintaining help desk documentation, in collaboration with the BDMI Interoperability Manager and other DHSS subject matter experts.  
• Coordinating additional training and support services as determined necessary based on DHSS assessments and end user feedback. 
• Assisting DHSS staff with developing reports and exports for end users. 
• Assisting DHSS staff with onboarding data submitters. 
• Completing other training/support duties as assigned. 

Current Knowledge, Skills, & Abilities:

• Ability to clearly communicate both verbally and in writing to diverse individuals with widely varying levels of technical skills.
• Ability to represent the client to key stakeholders in a professional and respectful manner.

Minimum Qualifications:

• A master's degree from an accredited college or university in related field.  
• Four (4) or more years of relevant experience.
• 1-2 years of supervisory experience.

Benefits and more:

• Starting salary based on location and experience: $85,000 - $115,000
• 10 paid Holidays
• Vacation Pay
• Sick Pay
• 401 (K) plan with matching
• Company paid STD and LTD

We are a woman owned company in Emergency Management that embraces teamwork, collaboration, flexible performance, actionable solutions and integrity/ethics. Our work touches everyone. We produce results that matter. Results that save lives – join us while we build a safe, secure and resilient world.

Our culture:

IEM believes in the greater good and it is our commitment to attract those who have excellent technical skills, creative minds and innovative ideas to keep prop