Lead Developer Analyst IT

Job Summary

The Developer Analyst Lead role collaborates with development, infrastructure and architecture teams to build and maintain technology solutions. They are responsible for updates to applications / technology platforms, setting up monitoring, responding to issues, troubleshooting and general maintenance of the systems.
They will partner with the team manager on contributing to and implementing the business strategy chosen for the team. They will demonstrate ownership of a high number of strategic tasks for the team.
They will act as the liaison for various IT (Information Technology) infrastructure, security, and development teams. Also responsible for addressing any requests, inquiries, and escalations from customers, help desk, or business partners.

Job Description

MAJOR RESPONSIBILITIES

System Development and Administration:

• Collaborate with IT development, architecture and infrastructure teams to build, refine, test, secure, and debug system capabilities as needed.
• Focus on building partnerships with cross division teams to promote collaboration and build effective solutions that span across multiple business units.
• Author and maintain technical documentation (such as workflow charts and diagrams, and system specifications).
• Observe the team’s delivery workflow and suggest changes in process/tooling to gain efficiencies.
• Support one or more business applications as needed by the team.

Monitoring & Support:

• Collaborate with infrastructure and application development teams to design an effective system monitoring & alerting plan.
• Respond to any system anomalies like performance or vulnerability alerts and partner with respective teams to remediate them.
• Respond to inquiries from business partners, requests from users, support calls/tickets escalated by help desk.
• Author and maintain knowledgebase for the effective resolution of repetitive requests, inquiries, and requests.
• Conduct root-cause analysis for system related incidents. Facilitate root-cause analysis for incidents related to infrastructure or other externally managed dependencies.

People Management:

• While not having direct reports, this position will partner with the team manager on matters like capacity management, maximizing the throughput of the available staff, employee feedback, retention, etc.
• This role will be seen as a mentor by other team members. Conduct peer reviews, provide guidance on specific matters and coach the team to elevate their performance and develop their skills.

Infrastructure and Compliance:

• Ensure all software and infrastructure components have the required patches. Plan and deploy updates along with partner teams as needed.
• Act as an infrastructure liaison to application development teams. Understand requirements, translate them into infrastructure capacity needs (in collaboration with infra), and secure the environments.
• Design, document and implement strategies for high availability and disaster recovery of covered applications.
• Contribute to system compliance audits (Ex: HITRUST). Create and maintain proper standard operating procedures as needed.

Release Management:

• Understand and adhere to IS change management policies.
• Identify and execute best practices to ensure a streamlined, reliable deployment and a streamlined, reliable roll-back process.
• Demonstrate good judgement on risk and impact for various types of changes done by the team. Ability to grade appropriately critical/highly visible changes vs routine/low risk changes.

MINIMUM JOB REQUIREMENTS

Education:

• A bachelor's degree in computer science or related field.

Work Experience:

• 7+ years of experience in software configuration and development on relevant platforms.

Knowledge / Skills / Abilities:

• 5+ years hands-on development experience with desired programming languages and database tools.
• 3+ year in an operations role providing production support for large enterprise grade applications.
• Strong analytical skills to understand business goals and design appropriate solutions.
• Ability to independently design, build and troubleshoot highly complex features.
• Understanding of software development lifecycle, as well as agile software development methodologies.
• General awareness of web and cloud technologies, differences between SaaS, PaaS and on-premises hosted system deployments.
• Excellent verbal and written communication. Able to articulate technical information in the language of the audience (business leaders vs technical personnel).