Sales Order Management Senior Analyst (Italian Speaker)

<h1><b><span>Sales Order Management Senior Analyst (Italian Speaker)</span></b></h1><ul><li>Location: Budapest – Sanofi Business Operations, Váci Greens</li></ul><p></p><h2><b>About the job</b></h2><p><br/>Ready to push the limits of what’s possible? Join Sanofi in one of our corporate functions and you can play a vital part in the performance of our entire business while helping to make an impact on millions around the world. As <b>Sales Order Management Senior Analyst (Italian Speaker)</b> within our Order to Cash team, you’ll responsible for managing and analyzing customer orders and interactions to ensure a seamless and efficient process.</p><p></p><p>We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people’s lives. We’re also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started?</p><p></p><h2><b><span>Main responsibilities</span></b></h2><ul><li>Order taking - Timely and accurate creation of customer orders received from different channels eg EDI, email, in the ERP. For email orders, review order creation in Esker</li><li>Order validation and acceptance - Perform necessary checks based on incompleteness, blocks, reason for rejections</li><li>Update orders in case necessary</li><li>Order allocation - Automatic quantity allocation to orders based on stock availability, product allocation setup and customer prioritization</li><li>Follow customer fulfilment indication in case order allocation needs to be updated</li><li>Backorder processing</li><li>For non-confirmed order lines backorder processing through reprocessing or closing is being performed automatically or manually</li><li>Delivery processing - Generating deliveries on time with all necessary information and communicate them with the warehouse to initiate the distribution process</li><li>Invoicing - Successful creation of invoice and accounting document and communicate to the customer</li><li>Contacting customers in written and internal stakeholders via Sales Force</li><li>Answer customer queries via Sales Force</li><li>This activity is driven by “first call resolution” practice especially for requests</li><li>Provide exceptional customer service and support</li><li>Responsible for organizing local and hub interaction for the related processes to ensure flawless execution, especially on the aspects of impacted customer stock management with Customer Fulfillment representative</li><li>Ensure continuous improvement of the order management process</li></ul><p></p><h2><b>About you</b></h2><p><br/><b><span>Experience</span></b></p><ul><li>At least 2-4 Years’s experience in Customer service, Order Management, Customer Contact Management, Order to Cash contract &amp; commercial conditions management or similar preferably in Pharma</li><li>Experience in running services within a Business Services organization</li><li>Experience in in transition project</li><li>Good business acumen</li><li>Understand commercial policies, pricing, rebates, on-off invoices, returns and claims policies</li></ul><p></p><p><b><span>Soft and technical skills</span></b></p><ul><li>Strong professional knowledge of Order and Customer Contact Management</li><li>Ability to interact with customers and neighboring functions in a professional manner</li><li>Attentive to customer needs and feedback</li><li>Ability to work autonomously and take ownership of tasks and processes, capable to handle professional situations independently</li><li>Team player, able to work collaboratively transversally and with front line teams with an end-to-end mindset</li><li>Ability to act as mentor, or advisor towards the medior or junior level team members</li><li>Good communication skills</li><li>Ability to think creatively, highly driven and self-motivated</li><li>Detail-oriented with strong organizational skills</li><li>Strong problem solving and analytical skills</li><li>He/She can be involved into difficult professional, or into strategical decision preparations as advisor</li><li>He/She capable to handle sudden changes independently</li><li>Strong stakeholder management she/he capable to collaborate with difficult stakeholders efficiently</li><li>She/he can build up strong professional network in the organization – in case of sudden challenges the senior employee has advisors from his/her network </li><li>Hands-on experience of SAP (R3/S4), SD module (advantageous)</li><li>Knowledge of Microsoft Office and expertise of MS Excel</li><li>Experience with Case management tool </li></ul><p></p><p><b><span>Languages</span></b></p><ul><li>Fluent in English and Italian as well</li></ul><p></p><h2><b>Why choose us?</b></h2><ul><li>Bring the miracles of science to life alongside a supportive, future-focused team</li><li>Discover endless opportunities to grow your talent and drive your career, whether it’