Sales / Relationship Management, Exchange Institutional Relationship Management

<h2><span>The Bullish Group has built an ecosystem focused on developing financial services for the digital assets sector through technology and investment businesses. These include: Bullish Exchange - digital asset trading services that utilize central limit order matching and proprietary market making technology to deliver deep liquidity and tight spreads within a compliant framework. The business is licensed by the Hong Kong Securities and Futures Commission, German Federal Financial Supervisory Authority, and the Gibraltar Financial Services Commission. Since its launch in November 2021, Bullish Exchange has surpassed US$1.3 trillion in total trading volume, with 2H 2024 average daily volume exceeding US$2 billion. Bullish Capital - an investment company which offers strategic capital, industry expertise and an extensive network of resources to support initiatives that connect conventional finance with the revolutionary possibilities of the digital economy. CoinDesk - an award-winning media, events, indices and data business servicing the global crypto economy.</span></h2><p></p><p></p><p></p><p></p><p><b>Reports to:</b></p>Managing Director, Front Office<p></p><p></p><p><span>We are looking for an experienced Sales &amp; Relationship Management professional to support the Exchange Institutional Relationship Management team.</span></p><p><br/> </p><p><b>Key <span>responsibilities </span></b></p><ul><li><p><span>Lead the day-to-day operations of the financial services sales &amp; relationship management desk which services both VIP/ high networth individual and Institutional customers of Bullish DE</span></p></li><li><p><span>Work closely with the financial services management team and Global Head of Sales to segment and tier customers, identify growth opportunities, then build and execute on sales/customer strategy</span></p></li><li><p><span>Identify and reach out to new customer leads, primarily in the European markets</span></p></li><li><p><span>Maintain and manage ongoing customer relationships</span></p></li><li><p><span>Handle customer inquiries and complaints in a first-class manner, ensuring adequate follow-up and resolution of problems in a professional, timely, and efficient manner</span></p></li><li><p><span>Stay on top market and industry trends</span></p></li><li><p><span>Provide customer feedback and generate ideas for new product/offerings</span></p></li><li><p><span>Continually generating ideas - ideas that add value for customers, ideas that add value for the team, ideas that add value to the business</span></p></li><li><p><span>Regularly write/produce market commentary that is distributed to customers</span></p></li><li><p><span>Ensure relevant customer data and intel is updated in the CRM system</span></p></li><li><p><span>Work on ad-hoc projects related to strategic business development opportunities</span></p></li></ul><p></p><p></p><p><b>Experience &amp; qualifications </b></p><ul><li><p><span>Solid and relevant financial services sales experience</span></p></li><li><p><span>Bachelor degree minimum, with preferences in Business, Economics, Finance, or a quantitative field</span></p></li><li><p><span>Previous crypto-specific experience in sales, relationship management, and/or business development highly preferred</span></p></li><li><p><span>Institutional sales or institutional business development experience preferred</span></p></li><li><p><span>Sound understanding of crypto and traditional financial products</span></p></li><li><p><span>Relevant management experience with team management responsibilities preferred</span></p></li><li><p><span>Demonstrable track record of client relationship building and management</span></p></li><li><p><span>Self-motivated, entrepreneurial, and highly independent</span></p></li><li><p><span>Quick to learn and resourceful in approaching new challenges or subject knowledge</span></p></li><li><p><span>Able to quickly identify and resolve problems</span></p></li><li><p><span>Team player</span></p></li><li><p><span>Fluent in both written and spoken English, German language is strongly preferred.</span></p></li><li><p><span>The successful applicant must be eligible to work in the member states of the EU.</span></p></li></ul><p></p><p></p><p></p><p></p><p><b>Bullish is proud to be an equal opportunity employer. We are fast evolving and striving towards being a globally-diverse community. With integrity at our core, our success is driven by a talented team of individuals and the different perspectives they are encouraged to bring to work every day.</b></p>