PDC Account Representative

Provide support to the outside sales teams by servicing inbound customer calls and house accounts. Serving as the main point of contact for PDC’s general sales line. Drive revenue generation through sales and administrative activities. Provide support to management relative to sales and marketing efforts.

DUTIES & RESPONSIBILITIES

• Be the “Voice of PDC” by handling all calls to PDC’s general sales line, promptly answering with a smile, and providing customer’s exceptional service

• Conduct outbound sales calls Prospecting for new PDC customers through cold calling and searching other media outlets.

• Analyze customer purchase history to identify growth areas. Design and implement programs to present to the customer. Handle inbound customer calls and provide the appropriate service action to all such calls, including writing orders, providing order tracking information, answering questions, and addressing concerns regarding past orders

• Achieve Monthly and annual sales and gross margin objectives.

• Recommend products to customers based on customers’ needs and interests.

• Estimate or quote prices, credit or contract terms, warranties, and delivery dates.

• Work with sales group to develop and market new products.

• Contact target accounts monthly through a variety of media to promote special offers as determined by management.

• Provide customers with product and service information Identify, research, and resolve customer issues.

• Follow-up on customer inquiries not immediately resolved

• Complete call logs and reports.

• Create and maintain order reports daily.

• Update and upload customer pricing matrix and maintain pricing expiration dates.

• Provide daily direction to Account Representatives to meet the demands of our customers.

• Provide on-the-job training for new team members.

EDUCATION & TRAINING

• Undergraduate Degree or equivalent business experience preferred.

Certifications/Licenses:

• Valid driver’s license with clean driving record.

• Proximity to a major airport.

• Willing and able to travel by plane or car often.

KNOWLEDGE & EXPERIENCE

• Minimum 2 years of experience in an administrative role

• Prior experience in a customer service environment is preferred

• Strong presentation skills

• Problem solving and multi-tasking

SKILLS & ABILITIES

• Judgment & Decision making: Considering the relative costs and benefits of potential actions to choose the most appropriate one.

• Management of Personnel Resources: Motivating, developing, and directing people as they work, identifying the best people for the job.

• Communicating: Conveying information to others in an effective manner. Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

• Active Learning: Understanding the implication of new information for both current and future problem-solving and decision-making.

• Time Management: Managing one's own time and the time of others.

• Mathematics: Ability to solve simple equations; ability to use mathematics to solve problems.

• Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

• Coordination: Adjusting actions in relation to others’ actions.

WORK ENVIRONMENT

The primary environment is characterized by ambient room temperatures, lighting and traditional office equipment found in a typical office environment.

PHYSICAL DEMANDS

  The physical demands described here are representative of those that must be met by an employee to