Senior Client Manager II - Virtual

Job Description

Amazing Opportunity and Great Place to Work!

Are you looking for a new opportunity to lead a goal-oriented team?

Our story 

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.” 

 

Our Values: 

Champion People – be empathetic and help create a place where everyone belongs. 

Grow with purpose – Be inspired by our higher calling of improving lives. 

Be Alight – act with integrity, be real and empower others. 

 

It’s why we’re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation. 

 

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. 

  

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. 

  

Learn more at careers.alight.com.  

About the Role

The Senior Health Client Manager (Sr HCM) leads health benefits service delivery, ensuring client satisfaction, consulting on domain expertise, and managing requirements. They handle multiple clients or a single complex one, depending on client size and complexity. The Sr HCM excels in interpersonal skills, negotiating across levels internally and externally, and acts as a Subject Matter Expert (SME), mentoring others. This role does not involve team management, and some travel may be required. It is not a sales position.

Responsibilities

·       Managing large, complex projects from start to finish, providing subject matter expertise to clients.

·       Working independently to develop domain and operational solutions.

·       Working Seamlessly with a global team focused on client delivery and satisfaction.

·       Consulting with clients, Ad hoc reporting, Google Analytics, and Advanced Table Editor to address escalations.

·       Tracking and maintain client relationship and risk status within the system.

·       Serving as the subject matter expert for all client requirements, overseeing changes to ensure proper delivery.

·       Including requirements, lead updates for all relevant documentation, interface, and delivery channel docs.

·       Managing client reporting, including non-standard reporting needs.

·       Handling client escalations and ensure resolution for client satisfaction.

·       Conducting thorough investigations using various data sources and escalate to the Performance Team Leader when necessary.

Requirements

·       Possess equivalent work experience and Bachelors required

·       8 years’ experience of health/wealth project and client management experience including multifaceted projects and teams