Market Operations Manager (Warehouse/Transportation)

ESSENTIAL DUTIES AND RESPONSIBILITIES:

 

Leading Associates:

• Recruit, interview, hire, train and retain top talent.
• Provide daily support to include coaching and hands-on/ride-along training for associates.
• Support a culture aligned with PODS core values (Integrity, Delighting Customers, Engagement, Accountability, Support Through Teamwork).
• Effectively administer PODS performance management process.
• Responsible for reporting employee issues to Territory Manager and Regional HRBP in a timely manner; Maintain ongoing communication with Human Resources for all personnel management assistance, accident reports, disciplinary documentation, employee evaluations and personnel reporting.
• Identify and develop internal talent to support future career growth opportunities.
• Provide effective and regular communication to team members including goals, business results, opportunities for improvement and key focus areas.
• Ensure daily pre-shift meetings are conducted at each Storage Center.

Customers:

• Manage customer experience to meet or exceed PODS CSAT and DSAT goals. This will include following up and resolving any identified issues, direct customer contact, refining operational processes and implementing remedial training in an effort to delight our customers.  
• Ensure all associates are meeting PODS expectations for brand standards (i.e. uniforms, containers, equipment) and customer interactions (i.e. prior customer notification, demonstration of equipment, container capabilities, delivery site evaluations, customer feedback solicitation).

 

 

 

 

Operational Excellence:

• Responsible for managing and maintaining all corporate owned assets within territory (trucks, forklifts, floor sweepers, containers etc.).
• Manage daily routing and ETA/JPH performance for associates. Communicate any scheduling/operational delays to Sales and Serve Center.
• Determine daily manpower needs based on routing of full productive days and assign work shifts based on the business needs and available HOS.
• Coordinate repairs as assigned by Territory Manager. If damage occurs at a customer site, ensure all paperwork and payment packets are returned from the field, coordinate access to customer containers stored in the storage center.
• Ensure accurate and timely completion of daily driver checklist/DDC, forklift inspection logs, and driver log books.
• Responsible for maintaining safe, clean, organized, functional storage centers and staging areas within territory.
• Ensure equipment repairs are performed safely and promptly to achieve PODS Out of Service targeted levels.
• Perform driver functions when the business dictates.

Regulatory/Compliance:

• Ensure compliance with and associate understanding of all DOT requirements including Hours of Service regulations and licensing.
• Ensure compliance with all OSHA regulations and state and local facility compliance ordinances.
• Ensure adherence to local zoning codes and permit requirements pertaining to delivery and container placement. Manage relationship with local municipalities. 
• Ensure all deliveries meet local regulatory requirements and obtain permits or authorization as required.
• Participate in quarterly self-audits, identify areas of improvement and address deficiencies to achieve an overall rating of compliant or better.
• Responsible for adherence to internal company policies (i.e. Incident Reports, Drug Screening Policy, HR policies related to safety and compliance).

Financial Management:

 

• Manage the day-to-day operation with a focus on improved efficiency.
• Manage all petty cash per the PODS Petty Cash policy.
• Ensure refueling equipment is performed in a compliant, cost effective manner.
• Perform monthly parts inventory reconciliation.

Other Duties:

• Flexibility to travel frequently to storage centers throughout territory.
• May be required to perform other duties and responsibilities as assigned.

 

 

 

 

 

 

MANAGEMENT & SUPERVISORY RESPONSIBILTIES

• Typically reports to Territory Manager.
• Job is directly responsible for managing other employees (e.g., hiring/termination and/or pay decisions, performance management). Job title example(s) of employees directly supervised: Storage Center and Delivery Driver Staff.

JOB QUALIFICATIONS: Essential Skill