Band 4 Medical Secretary Supervisor General Surgery

Job summary

We are seeking an enthusiastic, driven and motivated individual to join us in our Colorectal General Surgery team based at Good Hope Hospital. The post will primarily consist of working for consultants who you will be responsible for, in turn you will be surrounded by a team of positive and like minded individuals.

You will experience a range of different secretarial duties on a day to day basis and contribute to supporting a popular surgical speciality within UHB.

The post holder will be expected to work 30 hours per week, with a preferred pattern of Monday and Friday being core working days.

Hours of work will be discussed with the successful candidate on appointment with the Office Manager.

Home working arrangements can be considered after a successful training and probationary period.

Main duties, tasks & skills required

You will be required to:-

- Manage your consultant/s diary adapting to change and adjustments

- Provide excellent PA skills/service to your consultant/s on a daily basis

- Have an eye for detail and accuracy when handling all types of correspondence

- Ensuring letters are typed and finalised within trust targets

- Contact patients, GP surgeries, external trusts and tertiary services as and when required

- Support with the MDT bookings, following the processes which are in place to provide excellent patient care

- Ensuring patient care is your priority and patient satisfaction is adhered to

- Deal with sensitive information appropriately and take necessary steps confidentially

- Support with the introduction and development of new starters who may join the team

- Have a 'can do' attitude to new tasks which may rise within the department

- Work with initiative and aims to resolve issues independently where possible

About us

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

Job description

*Please Note : For a detailed job description for this vacancy, please see attached Job Description* 

Person specification

Qualifications

Essential

*Good General Education (eg. GCSE English and Maths A-C) GCSE Level 9-4

*Business Administration NVQ level 3 or equivalent experience in a clerical environment

*AMSPAR Certificate/equivalent qualification or equivalent knowledge of medical terminology

*Working knowledge of medical terminology

Experience

Essential

*Experience of working as a Medical Secretary

*Experience of dealing with the Public/Customer service experience

*Experience of working with a range of Microsoft Office packages (e.g. Word, Excel and Outlook)

*Experience of using IT systems

*Experience of working in Healthcare

*Good Organisational skills

*Able to use own initiative and deal with the unpredictable

*Able to work under pressure and to multi-task

*Able to work to deadlines

Desirable

*Experience of working in a busy environment 

Additional Criteria

Essential

*Good communication / customer care skills both written and verbal demonstrating sympathy and compassion

*Good keyboard / IT skills

*Good organisation skills and ability to multitask

*Good time management skills

*Ability to deal professionally with enquiries from staff, patients and visitors

*Ability to problem solve

*Understand confidentialit