Field Relations Coordinator - Star Kids

We are searching for a Field Relations Coordinator (Star Kids) -- someone who works well in a fast-paced setting. In this position, you will be responsible for deployment of team-based population management including developing and maintaining positive relationships with physicians, members and their families, and providers. Position interacts with physicians, members, caregivers and care coordination team on a daily basis. Position is responsible for assessments, coordination activities, referral and linkage to community resources, monitoring and tracking outcomes.

• Service areas will be in the Galveston/Houston/Tyler area(s)
• Position will be hybrid between office/home

Think you’ve got what it takes?

• Knowledge of managed healthcare environment
• Exceptional written and oral communication skills 

Minimum Requirements

• High school diploma or GED required 
• Driver’s license and current auto insurance required (very little driving involved)
• 5 years’ experience in health care, local and state programs for children with disabilities or managed health care setting required
  • Bachelor's degree may substitute for four (4) years of required work experience
  • Master's degree may substitute for the five (5) years of required work experience

**Authorization to Release Personal Information must be signed prior to beginning work in this role. As a remote worker/road warrior with Texas Children’s Health Plan, this consent allows Texas Children’s to disclose an employee’s home address for the purposes of geomapping**

Preferred Qualifications
•   CHW (Community Health Worker certification
•   Case management experience 
•   Bachelor’s Degree 
•   Bilingual in Spanish 

Responsibilities

• Develops and maintains satisfactory business relationships with participating providers
• Assists participating providers with referrals to community resources, needed engagement with schools, and/or communication between providers
• Reviews and interprets all relevant information with member/family and develops/initiates a care plan and self-management plan with family during an in-home assessment
• Identify options and initiates collaboration with referral sources to ensure Member/family linkage to specialists, homecare providers, financial assistance, housing, meals, transportation, and other community resources as appropriate for Members with unmet needs
• Identify options and initiate collaboration with referral source to ensure Member/family linkages financial assistance, legal aid, housing, job placement, and other community resources as appropriate
• Provides for resolution and revision of plans on an ongoing basis as needs are identified, additional information is required, or problems are encountered
• Ensures thorough communication and education to members/providers an understanding of delivery system capabilities to improve access and address member needs

"As part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards. "