Technology Service Desk Analyst I- 2nd shift

Company Overview

When you feel connected to your work, you feel more engaged. At Haworth, you can pursue a career that offers you ample opportunity to build your portfolio and expand your skillset in an exciting and inclusive environment. Join a company that values innovation, inspiration, and you!

 

HAWORTH is a global leader in office furniture and architectural interiors. As a valued member of our team, you can make your mark on the world and reach your full potential within a culture of connectivity.

 

Why Haworth? Find out here!

 

 

Here at Haworth, our members enjoy benefits from their first day of employment including:

• 4 weeks paid time off and an option to purchase an additional week
• Priority Health Insurance
• Newly renovated on-site gym open 24 hours
• 401k Benefit -  If you contribute 6% of your annual salary, Haworth will contribute up to 7%
• Annual bonus programs
• Company provided Short Term Disability, Long Term Disability & Life Insurance
• Tuition Reimbursement program
• 4 hours of paid volunteer time off
• Zero waste to landfill company which provides personal on-site recycling drop-off

Job Overview

We are currently looking for a Technology Service Desk Analyst I to join our team in Holland. This is a 2nd shift position, working 12:00pm-8:30pm with some overtime.

As a Technology Service Desk Analyst I, you will:

 

Respond to and process requests in manner that optimizes customer satisfaction. Provide assistance in use of all computer technology provided by Information Services (IS) to enterprise. Acts as account overlords administering user access and account maintenance.

Do you have these required qualifications?

• Associates degree in computer science, information systems OR demonstrated ability to meet the job requirements through a comparable number of years of work experience
• 1 year experience in end-user technology support in addition to the above
• Ability to work 2nd shift hours with some overtime
• Current and continuing right to work in the United States without sponsorship
• Ability to work in Holland, MI without relocation assistance

Do you have these preferred qualifications?

• Haworth experience
• Experience working with Remedyforce ticketing system.
• Experience with JCL Scripting or similar Job Scheduling tools.
• 6 months of experience supporting Haworth technology end-users by phone or in-person.
• A+ or other industry certification preferred.

Ideally, you have also demonstrated the following:

• Ability to maintain confidentiality when working with sensitive data.
• Broad technical and organizational skills, with good attention to detail.
• Familiarity with information technologies and their application to business processes.
• Ability to adapt to change and learn quickly.
• Ability to work well under pressure and quickly assess and respond to customer issues.
• Strong data-gathering and problem-solving skills.
• Ability to work with diverse global customers.
   

 

Haworth Values

At Haworth, we have a strong set of values that guide our business and help us align with our customers.

 

We listen to our Customers. We rely on our Members. We honor Integrity. We embrace Continuous Learning. We lead with Design. We create Value. We work to make the World better.

 

Join the Haworth family. Apply for this job, or learn more about the many possibilities at Haworth, at https://Careers.Haworth.com.