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Training Support Coordinator
IntelliPro Group Inc.St. Petersburg, United StatescontractVerifiedPosted 18 Feb 2025
💰 $60,000/yr
About the role
Job Title: Training Support Coordinator
Location: Saint Petersburg, FL
Type: Contract
Pay:rate: $30/hr on W2
Shift Details: 3 days in Office (mandatory) and need to be in the office on 2 Fridays a month at 8:30 start time
Top Skills:
Detail-oriented, critical thinking ability, clear communication both written and verbal. Proficient in Microsoft Office Suite, including MS Excel/Word is a must. Salesforce and SAP experience highlighter preferred.
Duties/Responsibilities:
Required Skills/Abilities:
Location: Saint Petersburg, FL
Type: Contract
Pay:rate: $30/hr on W2
Shift Details: 3 days in Office (mandatory) and need to be in the office on 2 Fridays a month at 8:30 start time
Top Skills:
- Training or Project management experience and Salesforce experience
- Fast-paced, critical thinking, supporting hosting digital classes and seminars using Zoom platform, teamwork and communication involved in cross coordination and collaboration with teams and stellar customer service
Detail-oriented, critical thinking ability, clear communication both written and verbal. Proficient in Microsoft Office Suite, including MS Excel/Word is a must. Salesforce and SAP experience highlighter preferred.
Duties/Responsibilities:
- Maintain and record daily Ticket Counts and Attendance Records.
- Schedule and facilitate weekly classes with Partner Brands.
- Manage data entry and class records in Salesforce.
- Analyze trends and recap on weekly class metrics to apply for future brand or class improvements.
- Employ "test-and-learn" methods to strengthen class participation and engagement.
- Resolve customer service issues.
- Proactively seek opportunities to improve collaboration and grow attendance.
- Cultivate and strengthen Partner Brand relationships.
- Serve as the point of contact between various internal teams, including Social, Learning and Development,
- Pricing, IT, and Category Management to confirm alignment on processes, prioritization, and information.
Required Skills/Abilities:
- Excellent written & verbal communication skills, including both speaking and listening.
- Excellent interpersonal and customer service skills.
- Proficient in Microsoft Office Suit, including MS Excel/Word
- Salesforce and SAP skill set would be highly preferred
- High attention to detail
- High level of professionalism in an office environment
- Ability to sit and use normal office equipment (phone, computer, etc.) more than 90% of the day
- Ability to work independently
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