Program Director

Career TEAM is a leading workforce development organization on a mission to transform lives.  We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country.  At Career TEAM, we’re solving today’s unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you’ll feel right at home here.

Career Team is looking to hire a Program Director who is responsible for managing and supervising staff and overseeing the administration, programs, and strategic plan. The Program Director will oversee all aspects of the Pathways for Access to Careers and Employment Workforce Development Program (PACE) contract, including performance and goals, quality of service, contractual commitments, and program vision. The approach of the PACE Program emphasizes that there is no one-size-fits-all solution for clients needing education and or training support. In this role, the individual will utilize a working knowledge of PACE, Workforce Development, and TANF protocols, which include a basic understanding of the field, core programs, and business plans. As a leader and member of the Corporate Management Team, the Program Director is accountable for ensuring quality and integrity across PACE functions. This position is expected to be 100% onsite.

The Program Director is an integral part of our team and will assist us with our mission of accelerating the human condition!

Career Team also offers a competitive package including:

• 401k with a generous employer match;
• medical, dental, and vision insurance with an employee-sponsored HSA on any qualifying plans;
• disability insurance;
• supplemental insurance;
• paid holidays and paid time off, offered on an accrual basis

Your Impact on Career Team’s Success:

• Provide strategic, fiscal, and operational leadership to all direct reports
• Drive performance and placement outcomes
• Lead the team in taking a dynamic, human-centered approach to service delivery, acknowledging that each client that comes in has unique needs, abilities, and circumstances
• Partner with the local Workforce Development Board to ensure local area needs are met, support growth, and build community awareness of the PACE program and partner services
• Serve as the primary local contact and contract liaison with the funder and other agencies
• Develop and execute a local staffing plan
• Ensure compliance with contract requirements, including adherence to policies and procedures, and program monitoring
• Focus on expenditure rates, ensuring on-track performance without disallowed costs, driving metrics, and performance, providing support and coaching to staff, and creating service delivery plans
• Coordinate the planning and implementation of policies and procedures for continuous improvement and client satisfaction
• Lead a team of high-functioning employees to execute the program initiatives while supporting employee growth in becoming highly trained workforce development professionals
• Develop and implement strategies to incorporate a focus on performance objectives in the daily operations of organizational staff
• Responsible for the planning and implementation of policies and procedures and a quality management model for continuous improvement and client satisfaction
• Ensure accurate and thorough completion of required documentation and reports within the data management system
• Approach each day and task with a “ZAG” mindset
• Other duties and projects as needed

The Ideal Qualifications for this Position Include:

• Bachelor’s degree in business, marketing, public relations, community organization or workforce development
• Experience in a leadership role in an adult learning, workforce development, career training, employment placement, or other related employment services field
• 5+ years of experience in operations, business, marketing, public relations, education, and/or human and/or workforce development services
• Bilingual or multilingual preferred
• Strong ability to utilize strategic planning skills
• Understanding of technical support underlying issues related to client problems, and taking action to prevent future occurrences
• Knowledgeable about TANF and programs similar to PACE, along with other workforce program requirements
• Strong emotional intelligence and the ability to lead a team with different working styles
• Ability to successfully manage a diverse and heavy workload (i.e., balance s