Director, Sales and Support

Location: Orlando, United States of America

Thales people architect solutions that enable two-thirds of planes to take off and land safely. We create in-flight entertainment systems that engross 50 million fliers every year and we develop the avionics that control the world’s largest commercial aircrafts. Our simulators train the next generation of pilots for fighter jets, transporters and search and rescue helicopters. And, together, each and every member of our aerospace team makes a difference.

When you rely on airlines to connect you in flight, you rely on Thales. In an increasingly fast paced world, we make the unpredictable, predictable by connecting and entertain passengers to make your life better. Combining a diversity of talents, we master the decisive moments that matter to passengers and airlines. Whatever it takes.

Director, Sales and Support

Orlando, Florida (Onsite)

Position Summary

Thales is seeking a Director of Sales & Support in Orlando, Florida. This is an Executive role with P&L responsibility to manage the TCC team focused on sales and support performance covering MIS BL’s four segments of Space, Defense & Sciences, Radiology and Irix. As a member embedded in the site’s ExCom, you will contribute to the executive management of the company by providing leadership and coordination of the Sales and Support functions in the Americas Region. You will be tasked with managing a broad range of products and services, developing strategies, tactics and business plans relative to market opportunities, and establishing the order intake, sales, profitably, cash and acquisition of new customer’s objectives for TCC. Furthermore, this position will need to have a good understanding of how to deal with classified material due as part of a secured facility. This position is customer facing and as such you must demonstrate clear and positive business presence, command confidence, and communicate clearly and effectively. You will need to demonstrate proven performance of achieving continuous sales growth, improved market shares and delivering customer satisfaction throughout the sales and customer support life cycle process. Additionally, you will be responsible for the personnel, processes, systems, tools, business planning, management frameworks, initiatives and programs that will optimize sales and provide the discipline for increases in customer satisfaction and higher sales growth than the market. You will facilitate the issuance of technical and commercial proposals and associated quotes to the customer, and will be required to provide various sales reports including forecasts and account status.

Regulatory Compliance Requirements

• Must be a US Person as defined in applicable law

Key Areas of Responsibility

• Manage TCC within the guidance provided by MIS BL Sales Director and consistently within the policies of TUSA as defined by the Chairman and Chief Executive officer of TCC. Goal: be the TCC internal representative to the entire team for MIS and TUSA senior leader employing the group leadership model

• Lead overall sales strategic plan and forecast potential and future sales within the Americas region for the TCC business.

• Establish, manage, and contribute to the realizations of booking, sales, profitability, cash, acquisition of new customers objectives within the targets set by MIS senior management and approved by TUSA and in line with US financial and regulations Objective; Exceed targets set through Multi Year Budget. Key Metrics: Increased order intake, Establishment of new relationships with customers that lead to new business ( 10% extra minimum per year of current TCC order intake)

• Develop a strategic and tactical sales lobbying plan to bring proactive product awareness and systems solutions to target customers and executes go-to-market activities for key customer accounts.

• Coordinate and conduct a highly strategic and consultative sales campaign with the objective of providing Thales system solutions that meet and exceed customer expectations.

• Prepare and present sales opportunities to management for approval (Gate process) for critical offers

• Propose new ideas and customer solutions to maintain a competitive advantage.

• Collaboratively manage the sales admin team and the radiology customer support activity and provide competitive feedback to the factory.

Minimum Qualifications

• 10+ years of demonstrated success working in the electronics industry or in a sales and marketing capacity 

• Completion of an Bachelors degree or equivalent at an accredited college or university or equivalent work experience

• Previous experience in