Director for Online Enrollment - Undergraduate Admissions

Undergraduate Admissions

Division of Enrollment Management

University of Tennessee, Knoxville

The Office of Undergraduate Admissions at the University of Tennessee, Knoxville, (UTK) invites applications and nominations for our Director for Online Enrollment position. We are seeking candidates who can contribute in meaningful ways to enhancing the accessibility of higher education, fostering a diverse and inclusive academic environment, and improving the recruitment and graduation of our students. The University of Tennessee, Knoxville, has been ranked by Forbes as one of America’s best large employers, as recognized on the 2024 list.

Applications received within the first 2 weeks (14 days) of the job posting date will receive priority review.

The Position:

This is an on-campus position with some hybrid/remote work schedule flexibility.

The Director for Online Enrollment within the Office of Undergraduate Admissions will lead transformational change related to the admission and enrollment functions for undergraduate students in online academic programs and courses offered under the umbrella of Digital Learning at UTK. Serving as the primary enrollment-specific lead for all online student enrollment operations, the Director will ensure the division is leveraging well-researched and innovative best practices to support the following functional departments within the Division of Enrollment Management:  UG Admissions, Application Management, Financial Aid & Scholarships, University Registrar, One Stop Student Services, Transfer Center, EM Communications, and EM Research and Analytics. Position will serve on the Enrollment Management Leadership team and maintain oversight of online enrollment operations in collaboration with Enrollment Management Executive Leadership team colleagues and Enrollment Management departmental Directors within the division. Focused on the execution of seamless operations and service delivery for students enrolling in Digital Learning at UTK academic programs and courses, this position will work closely with key campus partners, academic departments and external stakeholders to meet the short and long term goals of the institution and division of Enrollment Management.

Required Education and Experience:

Bachelor's degree-

• A minimum of five years of experience in an area related to enrollment management such as admissions, financial aid, registrar, and/or recruitment is required and a minimum of three years of online enrollment operations experience in university setting is required.

• Understanding of current issues and trends in Enrollment Management and the online education sector is required.

• In-depth understanding of higher education organizations, policies, process and systems supporting student-centered operations is necessary to be successful in the role.

Preferred Education and Experience:

Master's degree-

• Previous experience and knowledge of federal and state guidelines pertaining to higher education and the online education sector is highly desired.

• Experience using student information systems and Slate and/or Salesforce CRM systems is preferred.

Required Knowledge, Skills, and Abilities:

• Expert in online enrollment related operations.

• Adaptable, c