Marketing Business Operations Coordinator III

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

We Put the World on Vacation

At Travel+ Leisure our mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the world’s largest vacation ownership company and part of Travel + Leisure Co., we’re shaping the future of the travel industry.

Position Description

As a Marketing Business Operations Coordinator III for Travel+ Leisure this person will be responsible for  (but not limited ) to delivering quality support for our Marketing processes at multiple sites. This person will perform inbound and outbound calls to provide guests with confirming and customer service for their booked vacations. The coordinator will assist field marketing teams and vendors with the proper booking and scheduling of tours. Must be able to handle multiple projects, work with teams across the region, and ensuring that operational processes and procedures are met, protects data integrity throughout our systems, and partners with their team and leadership to implement changes or new initiatives.  As part of the Business Operations team, this individual helps support the steps to put the world on vacation and make memories of a lifetime!

You will be responsible (but not limited to:)

• Provide exceptional customer service to our guests, business partners, and team
• Perform outbound and inbound calls and handle guests inquiries.
• Oversee and process Vendor Payroll for various sites. Ensuring all payouts are accurately calculated.
• Serve as the go-to point of contact when Manager is out
• Help your team implement ways in which to improve our customer service or processes
• Protect data when interacting with our guests to ensure they receive the best experience with us
• Ensure company assets are always protected and supporting policies and procedures are executed
• Maintain understanding of operational procedures that govern our business
• Lead the training of new hires and new business initiatives
• Ensure the execution of daily, weekly, monthly, or quarterly reporting needs while identifying business trends.
• Consistently leverage your resources (your team, leadership, procedural guides, etc.) to provide quick support to questions as they arise and escalate appropriately to leadership
• Help guide your team members to build their personal brands and demonstrate how they can successfully leverage their resources

You will partner with:

• Sales and Marketing Teams
• Vendor Teams
• Human Resources
• Resort Operations leadership

Examples of projects you will work on:

• Train/Onboard new team members
• Lead initiatives (new reporting, reconciliations, system needs) as the Business Operations liaison with various business partners
• Ensuring all Vendor Pay are processed , are in compliance and meeting deadlines.
• Prepare and provide reports to support strategic decision making.

Requirements:

• Proficient in Microsoft Suite
• Have availability to support the business throughout weekends and holidays
• Experience delivering outstanding customer service, with excitement!
• Experience working cross functionally with multiple business partners

In Summary:

You should be an individual that enjoys working in a fast-paced environment, interacting with guests and business partners, and being part of a highly engaged team.  You should be a communicative, reliable, organized person who is not afraid of learning new processes and embraces change.

A Place for Everyone

Hospitality is at the heart of all we do at Travel+ Leisure, including how we treat each member of our growing community.  Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class.  If you require any reasonable accommoda