District Technology Technician - Career and Technical Education (CTE)

Location:

EAC (Education and Administration Center)

Recruiting Start Date:

06/06/2025

Estimated Start Date:

07/01/2025

The District Technology Technician (DTT) for Career Technical Education (CTE) is responsible for supporting CTE labs across the district, installing and licensing CTE related software, and responding to the needs of CTE teachers. This DTT will work closely with various teams of teachers and third-party vendors to meet the requirements for students to be eligible for CTE certifications.

Works as part of a team to provide first-line technical support to students, staff, and parents of Academy District 20, including but is not limited to: PC support and maintenance, user account management, systems administration of printers, desktops, laptops, and tablet devices; assigns and tracks all work orders at each school or administration building through the centralized ticketing system; provides software support in common education and productivity software packages to students, teachers, administrators, and other school personnel; works with district IT department to provide support and information to schools in standard IT processes, procedures, and practices

The following statements are illustrative of the essential functions of the job and other key duties that may be required. The description may not include all functions performed by the incumbents in various locations. The district reserves the right to modify or change the duties or the essential functions of this job at any time.

• Reports consistently for work as scheduled

• Performs other duties as assigned

• Attains proficient or higher evaluations on established Performance Standards

• Assists in maintaining a current hardware and software inventory for assigned schools

• Assists with equipment ordering, budget preparation, and ordering of supplies and material for the assigned locations

• Assists/coordinates preventative maintenance for building computers, networks, printers, and other related equipment

• Attends pre-job training, ongoing training, and meetings as required during the school year in order to remain up-to-date on job procedures

• Evaluates equipment and coordinates in recommendations of purchases

• Maintains records necessary for effective operation of program, including monitoring expenses and the annual inventory of all materials and equipment

• Maintains, orders, and organizes inventory of materials in an effective manner

• Organizes and maintains all computer equipment for staff and students

• Participates in training activities as required

• Performs installation, troubleshooting, repair, imaging, and software support for computers and tablet devices

• Performs operational support of technical equipment

• Prepares technical documentation, user instruction guides, and conduct hardware and software training as required

• Provides information on the availability of programs for classroom use

• Provides reference assistance to students and staff

• Schedules and coordinates installations, maintenance, and repair of computer and networking equipment

• Serves as an ad hoc member of the districtwide committees

• Serves as an effective and supportive team member of the IT department

• Supervises staff assigned to repair computer equipment

• Supports end-users with hardware and software related issues and questions

• Works with other District Technology Technicians, District IT, and school staff to resolve issues and problems

Knowledge, Skills, and Abilities:

• Ability to communicate effectively verbally and in writing

• Ability to create, access, input, retrieve, and manipulate information in various software systems

• Ability to establish and maintain effective working relationships with individuals from many diverse backgrounds and professions including supervisors, administrators, coworkers, staff, students, parents, and the general public

• Ability to follow oral and written instructions

• Ability to greet and interact with the public in a courteous and professional manner

• Ability to maintain confidentiality

• Ability to manage simultaneous demands and set clear priorities

• Ability to operate standard office equipment, performing a wide range of supportive tasks

• Ability to train others in procedures and the use of equipment

• Ability to use computer equipment and related software to support diagnostics

• Ability to work days, hours, locati