Program Manager (remote)

This is a remote position.

Ad Hoc is a digital services company that helps the federal government better serve people. Our teams use modern, agile methods to meet the needs of our users while closing the gap between consumer expectations and government.   

Work on things that matter

Our teams connect Veterans with services designed for their needs, help millions of people access affordable health care, and support important programs like Head Start. As we work with agencies to deliver critical services, we’re also changing how the government thinks about and uses technology. 

Built for a remote life

Ad Hoc is remote-first and remote-always. We’ve designed our culture, communications, and tools to support a nationwide team. Being remote allows Ad Hoc to bring the best people onto our teams and give them the freedom to create a work environment that fits their lives. Maybe you need to adjust your schedule to care for your family or take a bike ride. At Ad Hoc, that’s welcomed. 

Committed to high expectations and a welcoming culture

Ad Hoc values acceptance, accountability, and humility. We aren’t heroes. We leave our egos at the door to learn from our mistakes and improve the process for the next time.. We build small, inclusive teams to bring the best of consumer technology to the problems of government.

The Veterans Affairs business unit helps transform the VA into a modern digital services organization where Veteran outcomes are at the center of every effort. We partner with the Office of the Chief Technology Officer - Digital Experience, the Office of Information Technology, Veterans Health Administration and Veterans Benefits Administration to design and deliver seamless user experiences for Veterans, their Families and Caregivers and VA employees.  By applying better practices in service design, product management and technology, we enable VA to increase the usage, throughput, quality and reliability of services and decrease the time Veterans spend waiting for outcomes.

Primary Responsibilities: 

As a Program Manager, you will be responsible for collaborating with program or business unit leadership in shaping the strategic direction of the program and managing customer relationships. At the discretion of leadership, you may serve as the primary decision maker for the program. A Program Manager is a people manager, leader and mentor that effectively manages team members in support of delivery success. You will have an advanced ability to employ structured project management/process methodologies in order to meet scope, schedule and budget requirements. You will successfully lead through direct reports, and effectively communicate and execute against program and organizational objectives. A Program Manager must exhibit strong communication skills, with the ability to lead and resolve conflict in order to meet revenue goals, while ensuring contractual compliance. Primary expectations of a Program Manager include: 

• Develops and maintains regular status reporting to include weekly status reports, program management reviews, monthly financial reports, staffing plans, and any additional reports requested by the customer. 
• Experienced in the ability to manage all aspects of program performance (i.e. technical, contractual, administrative, financial) and coordinating program activities across multiple projects
• Manages planned contract revenue, billable utilization, and gross margin achievement
• Exhibits stakeholder management skills, with the ability to develop and maintain strong customer relationships
• Effective communication skills, informing stakeholders of changes to program scope, timeline, or budget. Experience with change management best practices.
• Utilizes influential skills to translate customer vision and drive project activities to successful outcomes, with the ability to shape customer success outcomes and metrics
• Serves as a trusted partner, and advises customers on strategic vision and direction
• Manages contractual obligations and oversees and manages output of sub contracting partners
• Manages project activities and ensure they are compliant, completed on time, and within budget within a highly complex environment
• Recognizes issues and conflicts and problem solves solutions, strategically turning barriers into opportunities.
• Manages Project Managers (if applicable) to communicate information effectively to a variety of internal and external stakeholders 
• Negotiates outcomes and agreements that benefit the project and company
• Advanced ability to partner with practice and growth leaders to identify and drive organic and new growth opportunities. Advanced ability to develop strategic program plans that benefit the org