Manager, Section Delivery - USTA Coaching

Who We Are

We are Tennis! The USTA (United States Tennis Association) is the national governing body for the sport of tennis and the leader in promoting and developing the sport’s growth on every level in the United States, from local communities to the crown jewel of the professional game, the US Open.

 

Why Work for the USTA?

 

We are a passionate team of staff and volunteers focused on growing the sport of tennis and making it accessible to all. We are committed to removing barriers and creating opportunities for ALL to participate. Don’t know tennis? Don't worry, you can still find yourself in the game!

The Role

Serves as the primary point of contact and liaison between USTA Coaching and the USTA Sections. This individual will be responsible for overseeing the effective delivery of USTA Coaching education, coaching services, and events within each Section. The Manager will provide ongoing support, communication, and updates to Sections, and collaborate with designated Section staff to ensure alignment and maximize impact.

Primary Point of Contact:

• Serve as the main point of contact for USTA Sections regarding all USTA Coaching programs, services, and initiatives.
• Build and maintain strong, collaborative relationships with Section leadership and designated staff.
• Respond promptly and effectively to Section inquiries and requests.
• Track and monitor the implementation and impact of USTA Coaching programs within each Section.
• Prepare regular reports on Section engagement, program delivery, and key performance indicators.

Section Delivery Oversight:

• In collaboration with the Education Delivery department, ensure that USTA Coaching programs are implemented with consistency and quality across all Sections.
• Provide guidance and support to Sections in adapting and customizing programs to meet their specific needs and contexts.

Support and Updates:

• Provide regular updates to Sections on new USTA Coaching initiatives, resources, and best practices.
• In collaboration with Marketing and the Sr. Director of Member Acquisition and Retention, develop and distribute communication materials to Sections, including newsletters, training guides, and program updates.
• Offer ongoing support and assistance to Sections in promoting and implementing USTA Coaching programs.
• Collaborate with Section Development team to ensure effective information dissemination and information sharing.

Collaboration with Section Staff:

• Work closely with Section-nominated coach-focused staff members to facilitate effective communication and collaboration.
• Provide training and resources to Section staff to enhance their knowledge and understanding of USTA Coaching programs.
• Collaborate with Section staff to identify and address any challenges or barriers to program implementation.

Program Development and Feedback:

• Gather feedback from Sections on the effectiveness and relevance of USTA Coaching programs.
• Communicate Section feedback to the USTA Coaching team to inform program development and improvement.
• Contribute to the development of new USTA Coaching programs and resources based on Section needs and best practices.

Who You Are

• Bachelor's degree in sports management, education, communications, or a related field.
• Minimum of 3 years of experience in program management, education, or a related field, preferably within a sports organization.
• Experience working with diverse stakeholders and building collaborative relationships.
• Excellent communication, interpersonal, and presentation skills.
• Ability to plan, organize, and execute programs effectively.
• Strong problem-solving and decision-making skills.
• Program Management
• Relationship Management
• Communication
• Stakeholder Engagement
• Problem-Solving
• Data Analysis
• This position is designated as "hybrid/flex" and may allow for both remote and on-site work. Any such position must meet the current USTA hybrid/flex requirements as updated from time to time. Please consult HR for the most current policy.

What We Offer

• At the USTA, we know people are our most important asset. For this reason, we offer a comprehensive benefits package designed to meet the needs of a diverse workforce!
• Flexibility: Our Hybrid with Flexibility approach combines a balance of remote working with in-office collaboration to spark teamwork and creativity.
• Comprehensive benefits designed to mee