Sr. Product Manager, Early Access Program

Senior Product Manager, Early Access Program 

 

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves? 

Launched in 2023, Integrated Services creates and markets new customer experiences by integrating hardware, software and services across Ford Blue, Model e and Ford Pro. These products and services allow Ford's retail and commercial customers to customize their vehicles like never before with OTA (over-the-air)-driven experiences that grow better over time. Ford is developing leadership at the forefront of connected, digital platforms that will revolutionize every aspect of how vehicles function, the way people interact with them, and the value those vehicles provide.

Ford Motor Company has endured and thrived for 120 years – through every imaginable challenge – because we have the vision to imagine the future and the courage to change. Ford is redefining how it will build a better world for the future by creating culture and opportunity where employees will capitalize on Ford’s excellence in designing and building the most iconic products, while also helping develop the future of world-class connected BEVs. Ford is transforming our global automotive business to scale EVs, strengthen operations, and unlock value. We will deliver at the speed of a startup, with the deep expertise of high-volume production.   

Now is truly the time to join and change the way we work, and with our partners in Model e, we are passionate about solving hard problems and cultivating an environment for amazing career growth. We create with passion, delivering extraordinary solutions to change the world. We challenge: Competitors, bureaucracy, obstacles, and even our own assumptions. We have zero tolerance for bias or personal agendas. We are swift and decisive, trusting the experts, believing the data, seeking out and listening to bold intuition – regardless of the source. We are insurgents: Never satisfied, averse to complexity, inquisitive of habits and open to risk. We constantly seek to learn. We focus on the mission and deliver with urgency and speed. We are an agile team: Leveraging rapidly evolving technology to innovate, fail fast and pivot. We trust each other, surface issues openly, and solve problems collaboratively. Most importantly we raise the talent bar with every hire. 

What you'll do...

The Product Line Manager for the Ford Early Access Program, Ford's beta testing platform with over 4,000 real Ford customers, plays a crucial role in helping improve Ford's digital products using customer feedback. This position focuses on building the pipeline and managing the program that allows Ford to leverage customer insights to drive product improvements and create exceptional digital experiences for Ford customers. The Product Line Manager will play a key role in growing the program to encompass new vehicle models and regions, spearhead the program's strategic direction, plan and execute large-scale beta tests with an enthusiastic customer base, drive engagement amongst current members, and evaluate the program’s performance and success by developing KPIs. 

The ideal candidate will obsess over making the vision a reality, will have an ability to operate strategically and tactically, working independently under time constraints to meet deadlines. This individual will also be a leader in the organization, taking on end-to-end ownership and successfully delivering results in an ambiguous and dynamic business environment. 

• Own the strategy for your product area, defining your vision, goals, and investments 
• Work with design to prototype and ideate on future state products   
• Own the recruitment, engagement, and support of entire Early Access customer base 
• Help teams conduct iterative, fast paced experiments to drive the development of products and services our customers love 
• Lead the planning and execution of beta tests with Early Access customers 
• Gather and disseminate customer feedback throughout the Digital Product organization and greater Ford to drive product improvements and enhance digital experiences 
• Develop OKRs and KPIs to measure success of products in the Early Access portfolio 
• Provide tooling to facilitate connections between Product Managers and customers 
• Collaborate with cross-functional teams to incorporate customer insights into product development processes. 
• Develop strategies to collect, analyze, and leverage customer feedback effectively 
• Strategize and execute initiatives to drive engagement and create a sense of community amongst members of the Early Access Program  

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