Vice President of Product - Membership

Company Description

Ready to make a difference? Experian has evolved into a global tech company in data and analytics. We're passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses and society. We're members of the FTSE 30 and for more than 125 years we've helped economies and communities flourish – and we're not done.

Discover the Unexpected - Our 22k amazing employees in 30+ countries believe the possibilities for you, and the world, are growing. We're investing in the future, through new technologies, accomplished people and new ideas so we can help create a better tomorrow. To do this we employ 'big-thinkers' that share our purpose #uniquelyexperian

Job Description

Experian Consumer Services has been redefining the consumer experience related to credit access, financial well-being and safety. We are seeking a VP of Product – Membership to lead our portfolio of freemium product features and experiences for its subscription tiers centered around bringing Financial Power to All. You will drive product strategy, enhance user experience, and ensure the delivery of value-added services to strengthen our relationship with members and help them with all aspects of their financial health.

You will manage a team of product managers who collectively own the full lifecycle of product development of products and features on the Experian.com website and native mobile apps. These features will use consumers’ contributed and permissioned data plus credit report information to help consumers better understand their financial health, protect their data, and ensure data accuracy on their credit report, putting consumers in control through innovative credit building and money management tools. 

You will report to the EVP of Product and Operations.

What you'll be doing

• Develop the execution of the Product Vision, Product Strategy and Growth plan for the Membership product domain which includes financial and credit education, money management and savings tools, credit building tools such as Experian Boost, Experian's branded financial products such as Experian Smart Money, and the fraud prevention and protection suite of features.
• Accountable to the Membership P&L and KPIs, and collaborate with business leaders and product peers to ideate, define, and prioritize unique features for consumers that promote engagement and reduce churn.
• Execute the product roadmap with northstar performance indicators around customer effort score, net promoter score, and effectiveness in driving consumer financial health improvement.
• Champion OKRs, product initiatives, and business cases to executive management team for prioritization and development across Experian business units.
• Drive the connection between Membership and Experian's Marketplace business line in the larger Experian.com and Experian mobile app product ecosystem with Product leadership peers.
• Manage the full lifecycle of product development from market requirements to product release, including but not limited to: concept, consumer research, assumption validation, scope, specification, design, prioritization, implementation, business acceptance testing, deployment, go-to-market, maintenance, and analytics.
• Stay on top of the competitive landscape, industry trends, strategic partner capabilities, and internal capabilities.
• Directly manage our 3rd party strategic service partners to scope, phase, and integrate features to our requirements.
• Ensure that our products and services are regulatory and partner-compliant, and engage Legal, Compliance, and InfoSec in the definition of business standards for each new solution.
• Lead and mentor a team of Product Managers. Steer them through a transformation towards the adoption of the Product Operating Model with emphasis on cross functional collaboration and product discovery methods to meet OKRs by partnering with peer leaders in Product Design, Engineering, Delivery Management, Marketing, and other business teams.
• Work closely with Technology leaders and teams to determine plans for product implementation and deployments with business partners.
• Set operational standards, processes, and procedures for the ongoing operation of products with the relevant operation teams.
• Partner with Marketing to drive go-to-market strategies to acquire new customers into Experian membership.

Qualifications

What your background looks like

• 15+ years of relevant product management experience in software, preferably with experience in scaled consumer-facing subscription services with a freemium or multi-pricing tier membership business model. Even better if that subscription business has dynamic, personalized experiences and 10M+ monthly active users.
• 5+ years experience mana