Service Account Specialist

The Opportunity

InCharge Energy is seeking a highly motivated Service Account Specialist to be a point of contact for strategic customers for all post sales activities. You will report directly to the Service Account Manager and will be responsible for monitoring and reporting on charger status and uptime, escalating outstanding issues, ensuring service cases are getting addressed and dispatched in a timely manner, and establishing strong relationships with our key customers. You must be able to work cross functionally across the organization and have exceptional interpersonal and communication skills.

What You Will Do

• Monitor and report on Service Agreements to ensure all service commitments are met within specified guidelines
• Escalate SLA cases to Service Account Manager team if the case is nearing milestone timeframes to avoid missed SLA’s
• Attend regular service meetings with clients to provide updates on open cases, address reported issues, and gather feedback
• Ensure service contracts are booked properly and that invoicing is completed when required
• Generate weekly and quarterly status reports to clients and leadership team on KPI standings
• Work with service team and subcontractors to schedule dispatches for service clients for repairs and campaigns
• Support proposal generation for repair work outside of warranty
• Work alongside the Service Account Manager for dashboard reporting, billing, and case management tracking
• Support on booking, managing, and closing out service opportunities

Your Experience and Capabilities

• 2+ years of experience in a similar client-facing service role
• Experience with Salesforce or similar CRM
• Detail-oriented, good follow-through, able to multitask, and work well under tight deadlines in a fast-paced environment
• Outstanding written and verbal skills, with the ability to present to our client’s senior management team, maintain client correspondence and internal documentation
• Strong problem-solving, analytical, and critical thinking skills
• Ability to conceptualize, analyze, and prioritize complex business scenarios
• Passionate about electric transportation and clean energy

US Salary Range$55,000—$60,000 USD

What We Offer

Competitive compensation, yearly bonuses, and benefits package including 401(k) matching contribution, health, dental, and vision, cell phone reimbursement, generous vacation, office meals and snacks, team building events and activities throughout the year. 

Equal Opportunity Employer

Employment at InCharge Energy is based solely upon individual merit and qualifications directly related to professional competence. We strictly prohibit unlawful discrimination or harassment on the basis of race, color, religion, veteran status, national origin, ancestry, pregnancy status, sex, gender identity or expression, age, marital status, mental or physical disability, medical condition, sexual orientation, or any other characteristics protected by law. We also make reasonable accommodations to meet our obligations under laws protecting the rights of the disabled.

CCPA disclosure notice here.