Associate Director, Patient Support Services
Kite PharmaAbout the role
We’re here for one reason and one reason only – to cure cancer. Every moment is dedicated to developing treatments and every action moves us one step closer to our goal. We’ve made incredible scientific breakthroughs and our pioneering personalized CAR T-cell therapies have changed the paradigm. But we're not finished yet.
Join Kite, as we make even bigger advances in cancer therapies, and help shape where our business and medical science goes next.
We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Kite and help create more tomorrows.
Job Description
Specific Job Responsibilities:
Collaborates with external vendors and other key Gilead team members to establish and manage contracted relationships with and ensure compliance with business rules, SLAs and KPIs
Works closely with Regulatory, Legal and other partners/stakeholders to ensure fully compliant and up-to-date practices, policies, procedures and documentation both internally and with vendor.
Provides input on program services and operations and makes recommendations for improvements based on core capabilities and patient impact
Contributes to criteria and reporting required for new programs in order to support new product launches while continually reviewing existing programs for improved efficiency and optimization.
Investigates and responds to internal and external customer complaints while concurrently instituting necessary improvements to avoid recurrence.
Produces accurate, timely and insightful management reports regarding program trends.
Completes regular quality and compliance audits (internally and externally) to ensure compliance of agreement and policies as well as a positive patient customer service experience.
Knowledge:
Ability to multi-task and prioritize across a wide variety of tactical and strategic activities
Ability to work in both self-directed and collaborative environments.
Able to effectively manage others in accomplishing necessary tasks, both with vendor management and others in related areas of Kite & Gilead.
Able to influence and provide recommendations to senior management.
Ability to recognize and interpret business issues/opportunities and recommend solutions through analysis, then implement and/or negotiate solutions with external parties.
Outstanding written and verbal communication skills.
Excellent analytical skills with an emphasis on follow-through, and issue resolution abilities.
Microsoft Excel/Word & PowerPoint and strong working knowledge of business analytics/reporting, key performance indicators/service level agreements and information management systems.
Basic Qualifications:
Highschool degree and 14 years experience or Associate Degree and 12 years experience or Bachelor’s Degree and 10 years’ experience or Master’s Degree and 8 years or PhD and 2 years
Preferred Qualifications:
10+ years of related experience in biotech or pharmaceuticals industry and a BS or BA degree, including leadership experience.
Knowledge of patient support service models and vendor management required.
For additional benefits information, visit:
https://www.gilead.com/careers/compensation-benefits-and-wellbeing
* Eligible employees may participate in benefit plans, subject to the terms and conditions of the applicable plans.
Kite is a biopharmaceutical company engaged in the development of innovative cancer immunotherapies with a goal of providing rapid, long-term durable
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