About the Team

The New Verticals team is a part of the Merchant Service organization. The Merchant Services organization houses the back office teams that support our Partner Merchants through every stage of their Partnership. Whether in Onboarding, Menu Updates, Photos, or POS, our goal is to create a seamless back-end process that keeps our Merchants serving up orders without interruption. 

About the Role

As a New Verticals Supervisor, you will motivate and challenge your team members to be 1% better every day.  You will work closely with our cross functional partners and team by proactively identifying ways to streamline the onboarding process, handle high volume catalog builds and updates, as well as perform root cause analysis of issues that impact the onboarding, catalog creation and activation experience for our non-restaurant Merchants. You will act as a thoughtful partner to the current NV Managers, while championing the vision of the NV team at DoorDash across the entire platform. You will report into the New Verticals Manager on our NV team in our Merchant Services organization. Once our offices reopen, we expect this role to be hybrid with some time in-office and some time remote. 

You’re excited about this opportunity because you will…

• Own your team’s performance; hold weekly 1:1s to review performance, as well as provide feedback & coaching
• Get in the weeds to root cause issues, and prevent them from happening again.
• Build a bench of strong performers.
• Build easy-to-understand, relevant, insightful content - you will add value by helping our teams to find the right answer in the right place at the right time.
• Work cross functionally to ensure the right solutions are being delivered on time.
• Lead weekly team meetings; prepare slides and present during weekly business reviews.
• Resolve high-visibility escalations by getting in the trenches and troubleshooting a store, jumping on a call with merchants/brands/providers; always keeping the merchant experience in the forefront

We’re excited about you because…

• You have demonstrated a commitment to building strong team cultures where making room at the table is paramount.
• You enjoy diagnosing issues and developing creative approaches to solving challenges.
• You thrive in a fast-paced, demanding environment.
• You are detail-oriented and organized - you are able to organize content in a way that is easily digestible by a wide variety of audiences.
• You are good at prioritizing competing priorities and delegating work to your team members.
• You work well in diverse team environments and elevate your team’s voices across different initiatives.
• You love helping others achieve their goals and challenge them to become 1% better every day.

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash.