Application Development Executive - Pricing Engineering (Guidewire + Policy O&M) - San Antonio ONLY

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

Executive Director, Application Development of Pricing Engineering (Guidewire and Policy O&M)

We offer a flexible work environment that requires an individual to be in the San Antonio office 4 days per week.

What Sets You Apart:

• Oversee all Guidewire PolicyCenter, Guidewire ContactManager, Earnix/Pricing, and Policy Modernization Operations and Maintenance teams within the Policy Modernization organization, while building successor-ready leaders who can step into broader ED scope and key direct-report roles within 3-5 years.  Other Vendor Platforms experience will be considered. 

• Serve as the primary engineering counterpart to the business AVP of Pricing and Documents demonstrating executive presence to challenge assumptions, align trade-offs, and drive timely cross-functional decisions on pricing and underwriting priorities.

• Deliver capabilities required to support Policy Modernization state rollout roadmaps for the Auto, Property, and Umbrella product lines, with clear ownership of delivery predictability, quality, and operational readiness.

• Sustain and extend the success of Guidewire and Policy Modernization Operations and Maintenance by leading production support including upgrades, release and deployment management, incident management, defect remediation, vulnerability remediation, and proactive monitoring so IT remains first-to-know for unhealthy systems, services, and APIs.

• Lead and coordinate the pricing modernization agenda, delivering measurable improvements in data quality, data recency, validation automation, cycle time, and pricing execution reliability.

• Champion and drive improvements to Earnix through adoption of native capabilities, dashboards, and workflows, and manage retirement of high-risk UDA-dependent workflows to re-design the pricing data and tooling ecosystem in alignment with the Pricing Factory vision.

What You Will Do:

• Performs workload management and prioritization duties in support of operations for the functional area assigned.

• Applies subject-matter-expert functional knowledge to lead subordinate workers in producing work deliverables in support of departmental initiatives.

• Develops functional policies, procedures, and guidelines.

• Identifies opportunities and facilitates major improvements to processes and systems.

• Ensures that the assigned application group develops processes and tools that contribute to the company business objectives.

• Ensures that all application processes developed internally or by external service providers are conducted in line with corporate social responsibility, environmental and technical policies and applicable standards and legislation.

• Oversees the assessment of the technical and business fitness of the application portfolio and their associated costs and risks 

• In partnership with CTO, Infrastructure and IT Security, ensures that the organization's applications are effectively secured and that risks are mitigated and comply with legal and corporate privacy and confidentiality rules.

• Establishes management routines to ensure appropriate oversight of the organization’s software development and maintenance activities.

• Serves as financial steward for the organization and manages relationships with major vendors and service providers to ensure they cost-effectively meet the needs of the organization.

• Evaluates and selects third party vendors to provide value added services. Facilitates the contracting process through the Third-Party Risk Management (TPRM) enterprise process.

• Responsible for contract company/service performance providing timely feedback to ensure the best value for USAA.

• Collaborates with CTO to ensure that solutions are consistent with technology standards.

• Works across IT and business partners to reduce technical debt. 

• Collaborates with other leaders and