District Success Manager

ABOUT KHAN ACADEMY

Khan Academy is a nonprofit with the mission to deliver a free, world-class education to anyone, anywhere. Our proven learning platform offers free, high-quality supplemental learning content and practice that cover Pre-K - 12th grade and early college core academic subjects, focusing on math and science. We have over 181 million registered learners globally and are committed to improving learning outcomes for students worldwide, focusing on learners in historically under-resourced communities.

OUR COMMUNITY 

Our students, teachers, and parents come from all walks of life, and so do we. Our team includes people from academia, traditional/non-traditional education, big tech companies, and tiny startups. We hire great people from diverse backgrounds and experiences because it makes our company stronger. We value diversity, equity, inclusion, and belonging as necessary to achieve our mission and impact the communities we serve. We know that transforming education starts in-house with learning about ourselves and our colleagues. We strive to be world-class in investing in our people and commit to developing you as a professional.

THE ROLE

We are looking for a District Success Manager who is excited to join a small team working on a big goal: helping school districts implement Khan Academy to support student learning. In this role, we’re looking for someone who enjoys working with new technologies to empower educators and drive student learning. Applicants should be ready & excited to translate the core skill set of customer success management to an education context & should be equally comfortable having conversations with members of district executive leadership as well as leaders of curriculum & instruction, technology & classroom teachers. Technical problem-solving, relationship management & relational intelligence, empathy for school district leaders & teachers, and excellent communication form the desired skill set for this role. 

 

WHAT YOU’LL DO:

• Manage school district implementations with thoughtful leadership and guidance
• Consistently represent an in-depth perspective of educator & student needs throughout the company
• Drive successful district implementations from pre-sales throughout the lifecycle of the relationship
• Work with CRM and Project Management tools to implement processes that consistently generate high levels of district engagement
• Navigate complex discussions with empathy and confidence, identifying nuanced customer needs & facilitating change management within systems to boost effective usage & satisfaction with Khan Academy’s products & content
• Use internal tools with fidelity & identify opportunities to improve usage over time
• Facilitate professional development sessions for teachers and administrators on how to effectively use Khan Academy
• Drives improvements to district success playbooks over time by testing new ideas, measuring results, and collaborating closely with other district success managers. 

WHAT YOU BRING:

• 2+ years of experience as a school administrator
• 3+ years of classroom teaching experience
• Strong problem-solving skills and creative thinking to help district partners find ideal solutions
• 2+ years of customer success, account management, or education-focused customer support experience 
• Deep understanding of teachers and school districts and a clear passion for education
• Outstanding communication skills: Ability to communicate concisely and persuasively in multiple formats, including email, written documents, digital presentations, and verbal conversations
• Project management & prioritization experience and the ability to reliably execute & support dozens of school district accounts simultaneously & efficiently
• Strong data analysis skills that include creating visuals and using data to tell a story

YOU WOULD BE A GREAT FIT IF YOU HAVE

• Experience using Khan Academy in the classroom with students 
• Strong coaching skills, including the ability to coach and mentor existing and new administrators, teachers and administrators
• Experience developing and analyzing qualitative and quantitative data in order to inform instructional practices
• Excellent organizational skills - ability to manage multiple tasks concurrently, from start to finish 
• Strong technology skills including ed tech tools, video recording software, live video-conferencing tools, & Google Workplace tools
• Ability to travel up to 10% to support educators

 

PERKS AND BENEFITS

We may be a non-profit, but we re