Sr. Administrative Assistant - Customer Training

Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application, please contact us at USCareers@airbus.com

• Notice: Know Your Rights: Workplace Discrimination is Illegal
• Notice: Pay Transparency Nondiscrimination  (English)
• Aviso: Transparencia en el Pago No Discriminación (Spanish)

Job Description:

Airbus Helicopters is looking for a Senior Administrative Assistant to join our Customer Training Team in Grand Prairie, TX.

The administrative assistant works with the front office team to provide customers with excellent and timely end-to-end support, from first contact with the training center, logistics & accommodations, classroom assignment, and certificate records management. 

Meet the team:

The Airbus Helicopters Inc. (AHI) Training Center offers North American and global customers a comprehensive curriculum of Pilot and Technician training services across the spectrum of Airbus Helicopter types. 

Your working environment:

A suburb just outside the Dallas-Fort Worth metropolitan area is home to Airbus Helicopters U.S. regional headquarters, where we have more than 1,000 employees. Check out one of the seven professional sports teams that also call Dallas home - you may even see a special, custom Airbus helicopter dedicated to the Dallas Cowboys flying during home games.

How we care for you:

How we care for you:

• Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”)
• Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program.
• Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages.
• Individual Development: Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility.

At Airbus, we support you to work, connect and collaborate more easily and accessibly. Wherever possible, we support flexible working arrangements to stimulate innovative thinking.

Your challenges:

External Customer Support:  40%

• Serve as initial contact point for customer support inquiries (phone calls, onsite requests, etc.)

• Serve as department liaison to partner hotels to ensure a positive customer experience

• Manage customer breakroom to include refreshments and daily catering or training customers

• Administer customer entry badges

• Administer customer satisfaction surveys

• Assist customers with Wi-Fi logins

• Prepare class folders for training courses and, in with assistance from the Training Coordinators,  issue end of course certificates

• Prepare customer information packets and promotional items

Operational Support for Training Department Personnel:  25%

• Order requested supplies for internal personnel

• Support Technical instructors with booking offsite training travel, shipping training manuals and training aids, and pre-printing certificates prior to travel

• Manage Purchase Requests for training department